Senior HVAC Operations Leader — Healthcare Facilities

Shafer Heating & Cooling, LLC; Skokie (IL); On-site; USD 100,000 - 150,000; Full time

Benefits offered by this job

Health insurance with generousEmployer

Dental and vision coverage

Simple IRA with 3% company match

PTO, sick time, and paid national (H)—

Paid holidays after 90 days

Leadership seat in a growing company

Job summary

Precision Heating & Air Conditioning, a 45-year-old commercial HVAC company based in Skokie, IL, is hiring an Operations Manager to sit between the service coordinator and the VP, run day-to-day operations, and lead our field team.

You will implement processes, standards, and KPIs to scale the organization, oversee scheduling and dispatch, manage ServiceTitan workflows, and partner with ownership on hiring, staffing plans, and growth while upholding safety and service in occupied healthcare

Qualifications

• Experience in operations/management at a commercial HVAC or mechanical contractor.
• Experience at a larger or process-driven company with systems and standards.
• Proven leadership of field technicians and office support staff.
• Strong working knowledge of commercial HVAC equipment such as chillers, boilers, and rooftop units.
• ServiceTitan or similar field service software experience preferred.
• Must pass a pre-employment background and reference check.

Responsibilities

• Own day-to-day operations across service and installation, including scheduling, dispatch priorities, and daily to-dos.
• Oversee and support our field technicians, with 1 to 2 direct reports to start and the team growing.
• Build and roll out operational processes, standards, and KPIs that help the company scale.
• Partner with the VP and ownership on hiring, staffing plans, and growth goals.
• Use ServiceTitan to manage workflow, job documentation, and performance reporting.
• Maintain strong relationships with long-term commercial and healthcare customers.
• Uphold quality, safety, and customer service standards in occupied healthcare settings.

Skills

Operations management

Leadership of field technicians

ServiceTitan or similar

HVAC knowledge

Process optimization

Job description

Precision Heating & Air Conditioning, a 45-year-old commercial HVAC company based in Skokie, IL, is hiring an Operations Manager to sit between the service coordinator and the VP, run day-to-day operations, and lead our field team.

You will implement processes, standards, and KPIs to scale the organization, oversee scheduling and dispatch, manage ServiceTitan workflows, and partner with ownership on hiring, staffing plans, and growth while upholding safety and service in occupied healthcare