Operations Manager

Shafer Heating & Cooling, LLC; Skokie (IL); Presencial; USD 100.000 - 150.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance with generousEmployer

Dental and vision coverage

Simple IRA with 3% company match

PTO, sick time, and paid national (H)—

Paid holidays after 90 days

Leadership seat in a growing company

Descripción de la vacante

Precision Heating & Air Conditioning, a 45-year-old commercial HVAC company based in Skokie, IL, is hiring an Operations Manager to sit between the service coordinator and the VP, run day-to-day operations, and lead our field team.

You will implement processes, standards, and KPIs to scale the organization, oversee scheduling and dispatch, manage ServiceTitan workflows, and partner with ownership on hiring, staffing plans, and growth while upholding safety and service in occupied healthcare

Formación

• Experience in operations/management at a commercial HVAC or mechanical contractor.
• Experience at a larger or process-driven company with systems and standards.
• Proven leadership of field technicians and office support staff.
• Strong working knowledge of commercial HVAC equipment such as chillers, boilers, and rooftop units.
• ServiceTitan or similar field service software experience preferred.
• Must pass a pre-employment background and reference check.

Responsabilidades

• Own day-to-day operations across service and installation, including scheduling, dispatch priorities, and daily to-dos.
• Oversee and support our field technicians, with 1 to 2 direct reports to start and the team growing.
• Build and roll out operational processes, standards, and KPIs that help the company scale.
• Partner with the VP and ownership on hiring, staffing plans, and growth goals.
• Use ServiceTitan to manage workflow, job documentation, and performance reporting.
• Maintain strong relationships with long-term commercial and healthcare customers.
• Uphold quality, safety, and customer service standards in occupied healthcare settings.

Conocimientos

Operations management

Leadership of field technicians

ServiceTitan or similar

HVAC knowledge

Process optimization

Descripción del empleo

Department: Operations
Location: Skokie, IL
Compensation: $100,000 - $150,000 / year
Description
Precision Heating & Air Conditioning is a 45-year-old commercial and industrial HVAC company based in Skokie, IL, specializing in nursing homes and healthcare facilities across Chicagoland. We are growing fast, with more work than we can take on, and we are hiring an Operations Manager to sit between our service coordinator and our VP, run day-to-day operations, and lead our field team. We are looking for someone who has seen how a larger, well-run shop operates and can bring that structure here: the processes, standards, and accountability that let a strong team scale. We have never had a salesperson and pay no upsell commissions, and 18 to 20 year tenures are common here.
Key Responsibilities

• Own day-to-day operations across service and installation, including scheduling, dispatch priorities, and daily to-dos
• Oversee and support our field technicians, with 1 to 2 direct reports to start and the team growing
• Build and roll out operational processes, standards, and KPIs that help the company scale
• Partner with the VP and ownership on hiring, staffing plans, and growth goals
• Use ServiceTitan to manage workflow, job documentation, and performance reporting
• Maintain strong relationships with long-term commercial and healthcare customers
• Uphold quality, safety, and customer service standards in occupied healthcare settings

Skills, Knowledge & Expertise

• Operations, general management, or service management experience at a commercial HVAC or mechanical contractor
• Experience at a larger or process-driven company, with a track record of building systems and standards
• Proven leadership of field technicians and office support staff
• Strong working knowledge of commercial HVAC equipment such as chillers, boilers, and rooftop units
• ServiceTitan or similar field service software experience preferred
• Must pass a pre-employment background and reference check

Benefits

• Base salary of $100,000 to $150,000, depending on experience
• Health insurance with a generous employer contribution
• Dental and vision available with 50% of the employee premium covered
• Simple IRA with 3% company match
• PTO, sick time, and paid national holidays after 90 days
• A leadership seat in a stable, growing company with no sales quotas or upsell commissions, ever