Senior Human Resource Specialist

Insperity Support Services, L.P.; Walnut Creek (CA); On-site; USD 77,760 - 88,470; Full time

Job summary

Insperity is seeking a senior HR operations professional to lead end-to-end HR services for multi-state clients. You will partner with HR leaders, ensure compliance, and deliver strategic guidance that supports client growth and retention.

The role requires eight+ years in HR operations, experience in matrixed settings, and familiarity with HR policy interpretation across states. Travel up to 30% may be required, with a comprehensive benefits package offered.

Qualifications

• Bachelor’s degree in HR, business administration, or related field; equivalent work experience.
• Eight+ years end-to-end HR operations experience with focus on HR Generalist/HRBP/Manager roles.
• Experience in multi-state companies with 500+ employees.
• Experience operating in a matrixed environment preferred.
• HR certifications (PHR/SHRM-CP, SPHR/SHRM-SCP) preferred.

Responsibilities

• Manages assigned clients, including complex accounts, ensuring client satisfaction and retention.
• Advises clients on HR compliance, policies, and business goals; collaborates with internal teams.
• Interacts with client HR leaders and senior executives to deliver value-added HR solutions.
• Analyzes HR data and trends to inform policies and improve organizational culture.
• Leads trainings and collaborates with Sales and Account Executives on HR goals.

Skills

HR operations

HR Generalist

HR Business Partner

Manager experience

Education

Bachelor's in HR / Business Admin

Job description

Insperity provides the most comprehensive suite of scalable HR solutions available in the marketplace with an optimal blend of premium HR service and technology. With more than 90 locations throughout the U.S., Insperity is currently making a difference for thousands of businesses and communities nationwide.Behind our success is the unshakeable belief in the value of our people. We value diversity, inclusivity and a sense of belonging. We celebrate work and life events, and we partner with our clients and communities to make great things happen.We’ve earned recognition time and again as a top place to work—named among the best by respected organizations like Glassdoor and U.S. News & World Report. We’re also proud to be recognized for one of the country’s Top 50 Midsize Early Talent Programs through RippleMatch’s Campus Forward Awards. There’s never been a better time to be part of Insperity, and our best work is still ahead. Learn more at Insperity.com.Why Insperity?Flexibility: Over 80% of Insperity’s jobs have flexibility. We want your time to have balance, whether it’s spent with coworkers, clients, family or your community.Career Growth: Insperity provides many ways to grow with the company. We offer continuous learning programs, mentorship opportunities and ongoing training.Well-Being: Our total rewards package includes generous paid time off, top-tier medical, dental and vision benefits, health & wellness support, paid volunteer hours and much more. We take care of our people so that you can do your best work.ESSENTIAL FUNCTIONSManages assigned clients, including a mix of complex clients, by consistently contributing to clients’ overall success and growth while maintaining high customer satisfaction and retention.Develops and maintains strategic and effective relationships, provides sound guidance and value-added solutions that contribute to clients’ success and growth of their business and results in high customer satisfaction and retention. Typically interfaces with client HR Leaders and partners with senior leaders where possible.Fosters relationships with client HR and senior leaders, advises clients on HR compliance and business goals, tailoring approaches as needed, while fostering connections with internal and client partners to provide value-added services and solutions.Utilizes profound knowledge in employee relations, legislation interpretation, benefits, wage and hour regulations, and employee performance management; advises clients on human resource-related issues; suggests innovative HR strategies; and delivers comprehensive guidance, including HR policy interpretation and best practices aligned with employment laws across all 50 states.Engages with internal support teams (e.g., Diversity, Equity, & Inclusion (DE&I) Services, Compensation Services, EEO Services, Payroll, Fair Labor Standards Act (FLSA) Administration, Background Screening, Benefits, and Centers of Excellence (COEs)).Analyzes data and statistics for trends and patterns. Based on metrics and analysis, makes recommendation for policies and activities to improve the organizational culture including suggestions to attract and hire qualified candidates, motivate and retain employees, address staffing issues, and to maintain legal compliance.Facilitates client trainings, in a clear, concise and logical sequence at a level appropriate to the audience.Collaborates with clients and Account Executives on HR goals in alignment with business objectives.Understands and implements client’s people, organizational structure, and leadership development strategies throughout the business life cycle. May work in conjunction with the HR Consultant and/or Consulting & Development team.Engages proactively with clients to continually understand evolving organizational strategy and goals.Ensures all client and client-related interactions are properly and timely documented in the appropriate client management systems and databases.Partners with and guides HR Representative/Data Support Specialists, HR Specialists, and Account Executives.Pilots new internal tools, resources, and products and provides feedback, as requested by manager.Participates in and may lead project teams and focus groups to improve processes or client solutions.Requests or volunteers to deliver training and other development opportunities for internal partners and peers.Acts as Subject Matter Expert (SME) on processes, projects or tools as requested by leadership.Connects with peers and internal resources across the company and in other regions to identify opportunities for process improvement and collaboration.Understands Customer for Life strategy, recognizing when and how to introduce options to clients and engaging the appropriate internal resources, as necessary.Supports Sales organization including partnering individual with BPA in prospect meetings.Understands client power structure and dynamics, advising, negotiating and influencing client toward HR compliance and business goals. Offers custom approaches as needed.Creates content and hosts knowledge sharing sessions with team.Understands Insperity and approved partner technologies and proactively consults with clients to deliver client value tied to initiatives and goals.EDUCATION / EXPERIENCE REQUIREMENTSBachelor's Degree in Human Resources, Business Administration or a related field or equivalent work experience is required.Eight or more years of end-to-end Human Resources operations experience required with a focus on HR Generalist, HR Business Partner, or Manager roles is required.Prior experience in multi-state companies who have at least 500 employees is required.Experience operating in a matrixed environment is preferred.LICENSES / CERTIFICATIONSAt least one of the below certifications is preferred:Professional in Human Resources (PHR)SHRM Certified Professional (SHRM-CP)Senior Professional in Human Resources (SPHR)SHRM Senior Certified Professional (SHRM-SCP)TRAVEL REQUIREMENTSTravels: Yes, up to 30% of time (car, mass transit, or plane)This job specification should not be construed to imply that these requirements are the exclusive standards of the position. Incumbent will follow any other instructions, and perform any other related duties, as may be required by the supervisor.Insperity provides a reasonable compensation range for each posted role in accordance with applicable pay‑transparency laws. Actual compensation is influenced by a variety of job‑related factors, including skills, experience, and geographic location.The compensation range for this position, representing the pay span across all locations where this role may be filled isPAY TRANSPARENCY - SAN FRANCISCO$77,760 - $88,470At Insperity, we celebrate the diversity of our employees and our leadership. Insperity is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law, including criminal arrest and/or conviction records.