Senior Human-Centered Research & Strategy Consultant

Guidehouse; Boston (MA); On-site; USD 102,000 - 170,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Paid Holidays

Parental Leave

Education & Learning

Mobility Stipend

Employee Referral Program

Job summary

Guidehouse seeks a Managing Consultant in Boston, MA to lead human-centered research across the project lifecycle, from planning to insights, helping clients design programs that drive positive customer experiences.

The role requires strong skills in surveys, interviews, focus groups, usability studies, and Qualtrics, plus experience with net-to-gross analyses and attribution research. Travel up to 10% and onsite work as needed.

Qualifications

• Must have strong experience with primary research methods including surveys, interviews, focus groups and usability studies.
• Experience in leading human-centered research from planning through analysis and reporting.
• Ability to design, program, administer and manage surveys within Qualtrics.
• Experience with net-to-gross analysis, attribution, and survey-based evaluation approaches.
• Strong consulting and client-facing skills with the ability to guide decisions.

Responsibilities

• Lead human-centered research engagements across the project lifecycle, including planning, data collection, analysis and insight development.
• Design and execute primary research methods to answer client questions and improve program outcomes.
• Lead survey research using Qualtrics, ensuring data quality and efficient operations.
• Develop evaluation plans and analytical approaches aligned to client objectives.
• Analyze qualitative and quantitative data and translate findings into actionable recommendations and visuals.
• Conduct and interpret survey analyses, net-to-gross assessments, and attribution research.
• Serve as a trusted advisor to clients and guide evaluation, CX, and program strategy decisions.
• Tailor research approaches to client needs and navigate ambiguity in evolving environments.
• Manage work plans, staffing, deadlines, budgets, and project risks across engagements.
• Participate in business development, training, and knowledge sharing.
• Drive a people-first culture and an inclusive, safe work environment.

Skills

Primary research methods

Surveys

Interviews

Focus groups

Usability studies

Project management

Client-facing

Qualtrics

Data analysis

Travel flexibility

Team collaboration

Education

Bachelor's degree + 5+ years

Master's degree + 3+ years

Tools

Qualtrics

Job description

Guidehouse seeks a Managing Consultant in Boston, MA to lead human-centered research across the project lifecycle, from planning to insights, helping clients design programs that drive positive customer experiences.

The role requires strong skills in surveys, interviews, focus groups, usability studies, and Qualtrics, plus experience with net-to-gross analyses and attribution research. Travel up to 10% and onsite work as needed.