Senior HR Shared Services & Process Improvement Lead

Morgan Hunter; Kansas City (MO); Hybrid; USD 65,000 - 90,000; Part time

Job summary

Morgan Hunter is partnering with a large, growing organization to hire a Senior HR Shared Services Specialist on a long-term contract. This hybrid role is Kansas City-based, focusing on evaluating and improving HR service delivery across the employee lifecycle.

You will streamline workflows, identify bottlenecks, and partner with Payroll, HRIS, and Talent Acquisition to build scalable, consistent HR processes for a growing organization.

Qualifications

• Previous experience within HR Shared Services.
• Strong understanding of employee lifecycle transactions and HR processes.
• Experience evaluating and improving high-volume HR workflows.
• Strong analytical and problem-solving skills with a process improvement mindset.
• Ability to identify exceptions, trends, and issues that require further review or escalation.
• Experience partnering across multiple HR functions.
• HRIS experience required; SAP SuccessFactors experience preferred.

Responsibilities

• Evaluate current HR workflows, processes, and transaction volume.
• Identify bottlenecks, redundancies, and opportunities for greater efficiency.
• Recommend ways to standardize, streamline, and automate HR processes.
• Review HR transactions and trends to proactively identify potential issues.
• Help improve shared inbox workflows, request routing, and escalation processes.
• Support the development of best practices for a growing HR function.
• Partner with Payroll, HRIS, Talent Acquisition Operations, HR Business Partners, and other HR teams.
• Provide guidance and support to the team on complex requests and process improvements.

Skills

HR Shared Services

HR Operations

Process Improvement

Analytical Thinking

Cross-functional Collaboration

Workflow Optimization

Tools

HRIS

SAP SuccessFactors

Job description

Morgan Hunter is partnering with a large, growing organization to hire a Senior HR Shared Services Specialist on a long-term contract. This hybrid role is Kansas City-based, focusing on evaluating and improving HR service delivery across the employee lifecycle.

You will streamline workflows, identify bottlenecks, and partner with Payroll, HRIS, and Talent Acquisition to build scalable, consistent HR processes for a growing organization.