Senior HR Operations Associate

True Platform; United States; On-site; USD 70,000 - 100,000; Full time

Job summary

True Platform is seeking a Senior HR Operations Associate to drive seamless employee experiences from offer to offboarding. You will own day-to-day HR transactions and partner with IT, Payroll, and Hiring Managers to ensure a smooth Day One experience.

Key responsibilities include managing background checks, agentless I-9 processes, and HR documentation, while maintaining compliant records and handling terminations and offboarding with care.

Qualifications

• 3–5 years in HR Operations or HR Administration.
• Strong data integrity and confidentiality.
• Foundational HR principles and employment law.
• Experience in transactional HR processing in enterprise systems.
• Excellent written and verbal communication.

Responsibilities

• Own onboarding and offboarding end-to-end.
• Manage lifecycle changes, promotions, transfers, and comp changes.
• Maintain accurate employee records and ensure regulatory compliance.
• Provide front-line HR policy guidance and issue resolution.
• Collaborate with HRIS, Payroll, and HR Business Partners for data accuracy.

Skills

HR operations

Attention to detail

HR knowledge

HRIS proficiency

Communication

Problem solving

Tools

Paylocity

Workday

ADP

BambooHR

Job description

About the Role

The Senior HR Operations Associate is the driving force behind a seamless, compliant, and exceptional employee experience at True. As the primary owner of day-to-day HR transactions, you will manage the end-to-end employee lifecycle—from the moment a candidate accepts an offer to their eventual offboarding.

Key Responsibilities

Onboarding & Offboarding

• Offer Management: Generate, distribute, and track offer letters, ensuring all compensation, equity, and role details are accurate and compliant.
• Pre-Employment Processing: Initiate and monitor background checks, drug screens (if applicable), and right-to-work documentation (e.g., I-9 verification).
• Onboarding Coordination: Partner with IT and Hiring Managers to ensure new hires have a seamless Day One experience. Facilitate HR onboarding sessions and ensure all new hire documentation is completed.
• Offboarding Execution: Manage voluntary and involuntary termination processes, including processing offboarding documentation, coordinating final paychecks with Payroll, calculating severance (if applicable), and ensuring the smooth transition of company assets.

Employee Lifecycle & Documentation

• Lifecycle Transactions: Process all employment changes accurately and timely, including promotions, lateral transfers, manager changes, and compensation adjustments.
• Records Management: Maintain accurate and secure electronic employee files, ensuring all required employment documentation is filed correctly and complies with data privacy regulations.
• Auditing & Compliance: Conduct regular audits of employee data and physical/electronic records to ensure absolute accuracy. Maintain compliance with federal, state, and local employment laws.

Operational Support & Employee Experience

• Front-Line Support: Act as the primary point of contact for employee and manager inquiries regarding HR policies, lifecycle processes, and general employment questions.
• Process Improvement: Identify bottlenecks in day-to-day operations and recommend actionable improvements to streamline workflows and enhance the employee experience.
• Cross-Functional Collaboration: Partner closely with the HRIS/Tech team to escalat system errors, with Payroll to ensure data accuracy for processing, and with HR Business Partners on complex employee changes.

Qualifications

• Experience: 3-5 years of progressive experience in HR Operations, HR Administration, or a similar capacity.
• Accuracy & Detail: Exceptional attention to detail with a proven track record of maintaining high data integrity in fast-paced environments.
• HR Knowledge: Strong foundational understanding of core HR principles, employee lifecycle processes, and basic employment law compliance.
• System Proficiency: Experience operating as a user/administrator within enterprise HRIS platforms (e.g., Paylocity, Workday, ADP, BambooHR) for transactional processing.
• Communication: Strong written and verbal communication skills, with an emphasis on customer service, empathy, and confidentiality when dealing with sensitive employee information.
• Problem-Solving: Ability to navigate operational roadblocks independently and elevate highly complex issues to the appropriate centers of excellence.