Senior HR Live Support Advisor - Leaves & Benefits

Amazon Inc.; United States; À distance; USD 64 000 - 86 000; Plein temps

Résumé du poste

Amazon Inc. is seeking a Sr. Advisor for its HR Live Support Team in the United States.

The role involves guiding employees on leaves, disability benefits, payroll, and HR policies via phone, chat, email, and case management. You will resolve cases end-to-end with empathy and efficiency, ensuring a smooth employee experience. You will review documentation for compliance, escalate trends for leadership, and collaborate with managers and HR partners to support employee needs in a fast-paced

Qualifications

• Bachelor’s degree in any discipline.
• 1+ year of experience in Customer Support, Human Resources, Case/Query Management, or Leave & Disability Management.
• Proficiency with Microsoft Office tools (Outlook, Word, Excel).

Responsabilités

• Handle inbound & outbound contacts via phone, chat, and email/case queues.
• Provide expert guidance on leaves, disability benefits, payroll, time-off, and HR policies.
• Manage end-to-end cases from first contact to full resolution.
• Review documentation and assess compliance with policies and regulations.
• Troubleshoot and de-escalate complex employee situations with empathy.
• Educate and partner with managers and cross-functional teams on employee needs.
• Maintain accurate records and timely documentation across systems.
• Identify trends and training or quality gaps for leadership.

Connaissances

Exceptional communication

Analytical thinking

Detail-oriented

Relationship builder

Thrives under pressure

Customer-first mindset

Formation

Bachelor's degree (any discipline)

Outils

Microsoft Office (Outlook)

Microsoft Word

Microsoft Excel

Description du poste

Amazon Inc. is seeking a Sr. Advisor for its HR Live Support Team in the United States.

The role involves guiding employees on leaves, disability benefits, payroll, and HR policies via phone, chat, email, and case management. You will resolve cases end-to-end with empathy and efficiency, ensuring a smooth employee experience. You will review documentation for compliance, escalate trends for leadership, and collaborate with managers and HR partners to support employee needs in a fast-paced