Senior HR Escalations Specialist - Remote/Hybrid

Asurion; Smyrna (TN); Hybrid; USD 85,000 - 110,000; Full time

Job summary

Asurion in Nashville, TN (hybrid) or Remote, USA seeks an HR Escalations Sr. Specialist to manage and resolve escalated employee concerns across the U.S. and Canada, partnering with HRBPs, Employee Relations, Legal, and WIT to drive fair outcomes.

The role requires strong investigation skills, policy knowledge, and discretion; responsibilities include intake, triage, investigations, documenting findings, and driving improvements to escalation processes.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or related field.
• Minimum 3 years of experience in HR or related roles, including at least 2 years handling escalations.

Responsibilities

• Manage intake, triage, and investigations of employee escalations across the U.S. and Canada.
• Conduct confidential investigations and document findings.
• Maintain accurate case records and communicate outcomes to stakeholders.
• Identify trends and risks; recommend process and training improvements.
• Develop playbooks and workflows to standardize escalation handling.
• Interpret policies and labor laws; assess compliance risks.
• Collaborate with cross-functional teams to mitigate risks and ensure closures.
• Uphold strict confidentiality and escalate high-risk issues as needed.

Skills

HR policies & compliance

Investigations

Policy interpretation

Communication

Organizational skills

Attention to detail

HR systems

Microsoft Office

Education

Bachelor’s degree in HR or related field

Tools

Microsoft Office

Job description

Asurion in Nashville, TN (hybrid) or Remote, USA seeks an HR Escalations Sr. Specialist to manage and resolve escalated employee concerns across the U.S. and Canada, partnering with HRBPs, Employee Relations, Legal, and WIT to drive fair outcomes.

The role requires strong investigation skills, policy knowledge, and discretion; responsibilities include intake, triage, investigations, documenting findings, and driving improvements to escalation processes.