Senior HR Education Architect — Premium & Paid Programs

BambooHR; Draper (UT); Ibrido; USD 100.000 - 140.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health, life, and disability insurance

Vacation: 4 weeks

Company holidays: 12

Parental leave

Volunteer time off

Descrizione del lavoro

BambooHR is seeking a Sr. Digital Customer Education Specialist in Utah (hybrid) to define and own premium HR education programs, including certifications, cohorts, and workshops.

You will shape SME strategy across compliance, performance management, and AI fluency while managing the full program lifecycle from discovery to iteration. You will collaborate with Marketing, GTM, Customer Success, Product, and CX to surface opportunities where education drives lead generation, adoption, and revenue

Competenze

• 5+ years of experience in customer education, enablement, instructional design, or digital learning, including revenue-generating education ownership.
• Expert-level facilitation skills with real-time adaptation and strong customer-facing presence.
• Advanced instructional design and adult learning expertise with track record of behavior-change outcomes.
• Depth in HR practice areas such as compliance and performance management, plus AI fluency.
• High applied AI fluency to redesign programs, workflows, and delivery models.

Mansioni

• Define and own premium and paid HR education portfolio end-to-end.
• Shape the topic roadmap across HR practice areas and AI capability.
• Lead major education programs with measurable outcomes tied to customer value and revenue.
• Define learning approaches for complex topics and measure impact.
• Lead cross-functional delivery for flagship programs and post-launch iteration.
• Design conversion strategies for education experiences with Marketing and GTM.

Conoscenze

Facilitation skills

AI fluency

Learning analytics

Instructional design

Customer education

SaaS experience

Presentation / coaching

Formazione

Bachelor's degree or equivalent

Descrizione del lavoro

BambooHR is seeking a Sr. Digital Customer Education Specialist in Utah (hybrid) to define and own premium HR education programs, including certifications, cohorts, and workshops.

You will shape SME strategy across compliance, performance management, and AI fluency while managing the full program lifecycle from discovery to iteration. You will collaborate with Marketing, GTM, Customer Success, Product, and CX to surface opportunities where education drives lead generation, adoption, and revenue