Senior Housing Specialist

HELP USA INC; New York (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

HELP USA is seeking a Senior Housing Specialist to lead a small team in rapid rehousing efforts, evaluating client eligibility for housing programs and guiding clients through the housing search process.

You will coach clients on apartment searches, landlord interviews, and housing paperwork, while coordinating with brokers, landlords, and service providers to secure permanent or supportive housing and promote client self-sufficiency.

Qualifications

• High School Diploma or equivalent; Associates or Bachelor's degree preferred.
• Prior experience in housing counseling and placement for people experiencing homelessness.
• Outstanding customer service and conflict management skills within a multidisciplinary team.
• Strong written and oral communication skills.
• Ability to take initiative, be dependable and resourceful, with keen attention to detail.
• Excellent organizational skills to manage multiple priorities in a time-sensitive environment.
• High ethical standards and personal integrity with regulator and funder requirements.
• Bilingual (English/Spanish) a plus.
• Computer literacy, especially Microsoft Office applications.

Responsibilities

• Conduct housing intake and assessment interviews for new residents and complete housing portions of plans.
• Meet with clients regularly to guide search for permanent and/or supportive housing and make referrals.
• Accompany clients to view apartments and assist with move-in by advocating with landlords and brokers.
• Maintain up-to-date knowledge of housing subsidy programs and attend trainings.
• Network with brokers and landlords to identify new housing resources.
• Participate in regular interdisciplinary team case conferences to share updates.
• Document all housing-related information in the case management system promptly and accurately.
• Develop and present housing workshops and forums with outside providers.

Skills

Customer service

Conflict management

Communication skills

Organization

Attention to detail

Initiative

Education

High School Diploma or equivalent

Associate’s or Bachelor's Degree preferred

Tools

Microsoft Office

Job description

As Senior Housing Specialist with HELP USA, you’ll lead a small team of Housing Specialists in rapid rehousing, helping your clients find housing while achieving self-sufficiency. You’re great at managing relationships and setting expectations with clients, real estate brokers, landlords, and other service providers, as well as with your colleagues. In addition to supervising the housing team, you’ll handle a caseload of clients to determine which housing programs they qualify for, guide them with their housing search, provide referrals to appropriate housing resources, and advocate for them with landlords and brokers. Additionally, you’ll coach your clients in how to conduct an apartment search, interview with a landlord for an apartment, complete housing forms, activate utilities, etc.Specific responsibilities will include:Conducting the housing intake and housing assessment interview for all new residents and completing the housing portion of the independent living plan, including making reassessments and revisions as necessary.Meeting with clients regularly and guiding them in their search for permanent and/or supportive housing: determining housing needs and barriers, identifying which programs they qualify for, making referrals to specific housing options, assisting with completion of applications, and ensuring that applications are submitted on a timely basis.Accompanying clients to view apartments and assisting with clients’ move into supportive and/or permanent housing by advocating on clients’ behalf with landlords, attending lease signings, ensuring utilities are turned on, assisting with the move out, etc.Keeping up to date on changes, additions, and cancellations to the many available housing subsidy programs, attending trainings provided by DHS and other agencies regularly.Continuously networking and reaching out to identify and develop new housing resources with brokers and landlords.Actively participating in regular, interdisciplinary team case conferences so that all members of the social services team are well-informed regarding the status and requirements for each client and can provide high-quality, targeted services.Ensuring that all documentation related to housing is recorded in the case management system on a timely basis and in an organized and complete manner.Developing and presenting housing workshops and arranging forums with outside providers to provide information on topics related to securing permanent housing as well as becoming and remaining self-sufficient.High School Diploma or equivalent, with Associate’s or Bachelor's Degree preferred.Prior experience in providing housing counseling and placement services for people experiencing homelessness.Outstanding customer service and conflict management skills with a willingness to coordinate and cooperate as part of a multidisciplinary client service team.Strong communications skills, both written and oral.Ability to take initiative, be dependable and resourceful, and pay keen attention to detail.Excellent organizational skills to manage multiple priorities concurrently in a time-sensitive manner.High ethical standards and personal integrity to ensure compliance with requirements and policies of HELP USA as well as regulatory agencies and funders.Commitment to the mission of HELP USA to help people in need of housing and to end homelessness.Bilingual (English/Spanish) is a plus.Computer literacy, particularly with Microsoft Office applications.