Senior Housing Clinical Systems Analyst

Sonida Senior Living; Dallas (TX); Sur place; USD 110 000 - 136 000; Plein temps

Résumé du poste

Sonida Senior Living seeks a Clinical Systems Analyst to bridge care operations and digital tools across 150+ communities. You will own EMR/eMAR configurations, support integrations, and translate clinical workflows into system requirements.

The role emphasizes project management, data reporting, training, and governance, while ensuring HIPAA and SOX/ICFR controls. You will collaborate with clinical staff, IT, and vendors to drive improvements and enable data-driven decisions.

Qualifications

• 3+ years in a clinical or community operations environment (senior living preferred).
• Hands-on experience with clinical or operational software platforms.
• Strong analytical skills and ability to translate data into findings for non-technical audiences.
• Demonstrated project management experience with timelines and stakeholders.
• Excellent communication skills for frontline staff and senior leadership.

Responsabilités

• Serve as functional owner for EMR/eMAR and other clinical platforms, supporting configuration and issue resolution.
• Partner with clinical/operational stakeholders to translate workflows into system solutions.
• Support integrations with resident engagement platforms, nurse call, and Sage.
• Support Welcome Home CRM and related tools ensuring alignment with sales workflows and move-in processes.
• Lead or support system implementations, upgrades, and documentation; coordinate with vendors and IT.
• Pull, analyze, and present data to support decision-making; build dashboards for leadership visibility.
• Ensure PHI handling per HIPAA; manage access and audit trails with SOX/ICFR considerations.
• Develop end-user training materials and provide hands-on rollout support.

Connaissances

Clinical operations

Data analysis

Project management

Communication

Microsoft 365

Outils

EMR systems

CRM tools

Resident engagement platforms

Description du poste

About Sonida Senior Living

Sonida Senior Living is one of the nation’s leading operators of independent living, assisted living and memory care communities for senior adults. The Company operates165 communities that are home to nearly12,000 residents across 35 states providing comfortable, safe, affordable communities where residents can form friendships, enjoy new experiences and receive personalized care from dedicated team members who treat them family.

Job Description

We're looking for someone who speaks both clinical and tech fluently. The Clinical Systems Analyst sits at the intersection of our care operations and the digital tools that power them, serving as the go-to bridge between our clinical teams and our technology platforms. This is a role for someone who's been in a care environment, understands how communities actually operate day-to-day, and gets energized by making systems work better for the people using them. This role is new to our organization, which means you'll have real opportunity to shape how we use technology to support resident care, community operations, and data-driven decision making across 150+ senior living communities.

Responsibilities

Clinical and Resident Care Systems

• Serve as the primary functional owner for August Health (EHR/eMAR) and other clinical platforms, supporting configuration, optimization, and day-to-day issue resolution


• Partner with clinical and operational stakeholders to understand workflows and translate needs into system solutions


• Support integrations with resident engagement platforms, nurse call systems, and Sage

Sales & Operations Systems

• Support Welcome Home (CRM/sales platform) and related operational tools, ensuring alignment between sales workflows and community operations including move-in and electronic lease workflows, dining, entry management and other community operations tools.


• Identify opportunities to improve data flow and reporting across systems

Project Management & Support

• Lead or support system implementations, upgrades, and enhancements using structured project management practices


• Develop and maintain project documentation, timelines, and stakeholder communications


• Coordinate with vendors, IT, and business teams to keep initiatives on track

Data, Reporting & Insights

• Pull, analyze, and present data to support clinical and operational decision-making


• Build and maintain reports and dashboards that give leadership and communities clear visibility into performance


• Identify trends and surface insights that drive continuous improvement

Compliance & Data Governance

• Handle protected health information (PHI) in clinical systems in line with HIPAA privacy and security requirements.


• Support user access and role assignments with attention to segregation of duties and audit trails, including systems where workflows touch billing and financial reporting subject to SOX/ICFR controls.

Training & Support

• Develop end-user training materials and provide hands-on support during system rollouts and updates


• Act as an internal resource for community and corporate staff navigating system questions

Required

• 3+ years of experience working in or closely with a clinical or community operations environment (senior living, long-term care, or post-acute preferred)


• Hands-on experience with clinical or operational software platforms — EMR systems, CRM tools, or similar


• Strong analytical skills with the ability to interpret data and communicate findings to non-technical audiences


• Demonstrated project management experience — able to manage timelines, competing priorities, and multiple stakeholders


• Excellent communication skills; comfortable presenting to both frontline staff and senior leadership


• Proficiency in Microsoft 365 (Excel, Teams, SharePoint)


• The salary range for this role is $110,000 - $136,000.

Preferred

• Direct experience with August Health, Welcome Home, or similar senior living platforms


• Familiarity with nurse call systems, resident engagement tools, or Sage


• Formal project management training or certification (PMP, CAPM, or equivalent)


• Experience working in a multi-site or enterprise environment


• Familiarity with HIPAA and/or SOX/ICFR controls in a regulated, multi-site environment.