Senior Housekeeping Supervisor - Lead & Train Teams

Northern Michigan Escapes; Charlevoix (MI); On-site; USD 42,000 - 54,000; Full time

Job summary

Edgewater Inn in Charlevoix, MI, is seeking a Housekeeping Manager to oversee a team of housekeepers, assign duties, inspect work, and address guest needs. The role includes screening applicants, training new hires, and occasionally staffing the front desk.

Weekend and evening work are required during peak times to manage workload. The ideal candidate will have proven housekeeping or hospitality experience, strong organizational and communication skills, and the ability to lift up to 50 lbs.

Qualifications

• Proven housekeeping or hospitality experience.
• Excellent organizational and time management skills.
• Exceptional customer service skills.
• Ability to lift 50 lbs.

Responsibilities

• Screen housekeeping applicants and recommend promotions, transfers, or dismissals.
• Train new employees and ensure proper use of equipment and materials.
• Identify developmental needs and coach staff to improve skills.
• Set performance standards and monitor outcomes to improve results.
• Motivate and direct staff to ensure teamwork and timely task completion.
• Assign duties, inspect work for cleanliness, and coordinate efforts among team.
• Staff front desk duties when required.
• Investigate complaints and determine best solutions to resolve issues.
• Monitor inventory of supplies and perform weekly counts.

Skills

Housekeeping

Staff leadership

Customer service

Multitasking

Communication

Physical stamina

Education

High School Diploma or GED

Job description

Edgewater Inn in Charlevoix, MI, is seeking a Housekeeping Manager to oversee a team of housekeepers, assign duties, inspect work, and address guest needs. The role includes screening applicants, training new hires, and occasionally staffing the front desk.

Weekend and evening work are required during peak times to manage workload. The ideal candidate will have proven housekeeping or hospitality experience, strong organizational and communication skills, and the ability to lift up to 50 lbs.