Senior Housekeeping Supervisor

Ayres Hotels; Orange (CA); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Housekeeping Supervisor to assist in maintaining high cleanliness standards. This role involves supervising housekeeping activities, ensuring compliance with safety policies, and training new team members. You'll play a vital part in creating a welcoming environment for guests while managing laundry functions and addressing team member performance. Join a supportive team that values your contributions and offers paid vacation and sick leave to ensure a healthy work-life balance. If you're passionate about hospitality and teamwork, this position is perfect for you.

Benefits

Paid Vacation

Paid Sick Leave

Qualifications

• Experience in hotel or related field preferred.
• Knowledge of English reading, writing, and speaking is helpful.

Responsibilities

• Assist Executive Housekeeper in maintaining quality standards.
• Perform inspections of guest rooms and public areas.
• Manage laundry functions and ensure proper linen washing.

Skills

Team Communication

Conflict Resolution

Time Management

Attention to Detail

Education

High School Diploma

Tools

Laundry Equipment

Computer Systems

Job description

Assist the Executive Housekeeper in maintaining the Ayres Housekeeping and Quality standards. The position will provide supervision and direction for housekeeping activities on the Executive Housekeeper’s days off or as directed by the Executive Housekeeper or General Manager.

Essential Functions and Responsibilities of the job include but are not limited to:

1. Knowledge, understanding, and adherence to Company Core Values, Mission Statement, and the Ayres Way.
2. Follow the company’s Housekeeping Policy as stated in the Team Member Handbook.
3. Adhere to the company “Lost and Found” policy and procedures.
4. Work closely, communicate effectively, and perform duties assigned by the Executive Housekeeper or hotel management staff.
5. Responsible for working in a safe and conscientious manner and maintaining a clean and safe working environment at all times based on company safety policies and procedures. Safely discard chemicals as indicated on the instructions.
6. Ensure all chemicals and laundry equipment are used according to the manufacturer’s recommendations.
7. This position may require cleaning guest rooms, hotel public spaces, performing laundry functions, houseman duties, or assisting the hotel to ensure guests have a clean establishment.
8. Perform inspections of guest rooms and public areas. Update computer and phone systems with room statuses.
9. Perform housekeeping morning opening duties: print morning room status reports, assign rooms to be cleaned, distribute master keys, and conduct brief morning meetings to inform team members of projects or guest requests.
10. Perform housekeeping closing duties: print closing reports, update computer statuses, collect master keys, inform team members of changes for the next shift, complete discrepancy and water inventory reports, log lost and found items, and check schedules for staffing needs.
11. Address team member conflicts and substandard work, document and resolve issues promptly, and inform hotel management.
12. Notify maintenance or complete work orders for maintenance issues identified in guest rooms or throughout the property.
13. Understand and adhere to hotel labor standards and adjust staffing accordingly.
14. Complete Worker’s Compensation paperwork and procedures for work-related injuries.
15. Perform and maintain company deep clean standards.
16. Assist the Executive Housekeeper with training new team members.
17. Contact guests with Do Not Disturb signs to determine if amenities are needed or preferred service times.
18. Ensure storage rooms remain clean and stocked.
19. Manage laundry functions: ensure proper linen washing daily, use appropriate chemicals, and train team members according to standards.
20. Conduct linen inventories as assigned.
21. Maintain necessary supplies and assist with monthly supply counts or orders.
22. Assist in reviewing team member performance, attendance, and attitude.

Qualifications

Knowledge, Education, and Experience:

• High School diploma or equivalent preferred.
• Experience in a hotel or related field preferred.
• Knowledge of English reading, writing, and speaking is helpful.

Physical Requirements:

• Long hours may be required.
• Heavy work involving exerting up to 35 pounds of force periodically while lifting, carrying, pushing, and pulling carts and objects.
• Ability to stand for entire shift.
• Reasonable accommodations may be made for individuals with disabilities.

Mental Requirements:

• Ability to convey information and ideas clearly.

We care about your family and private time.

• Paid Vacation *Full Time Status
• Paid Sick Leave (24 hours for Part Time / 32 hours for Full Time)