Senior Housekeeping Manager — Guest Experience Leader

ARK; Laurel (MD); On-site; USD 19,000 - 28,000; Full time

Job summary

ARK is seeking a housekeeping manager to lead our hotel’s housekeeping team, ensuring sanitation standards and exceptional guest service. You will manage staff, monitor supplies, and uphold the department's high performance.

The ideal candidate has supervisory experience in hospitality, a focus on detail, and a commitment to guest satisfaction, with a background in EVS protocols and cleaning operations.

Qualifications

• 3+ years of supervisory experience in housekeeping management.
• High school diploma or GED.
• Strong EVS knowledge including sanitation protocols and equipment use.
• Proven leadership with strong customer service focus.
• 2+ years in hospitality or guest services.

Responsibilities

• Document areas cleaned by room attendants and report issues to the front office.
• Oversee department budget, inventory, and stock of cleaning supplies.
• Hire and train staff to deliver outstanding guest satisfaction.
• Supervise daily housekeeping tasks across guest rooms and public areas.
• Ensure cleaning equipment is maintained and arrange repairs as needed.

Skills

Supervisory experience

Customer service

Attention to detail

Hospitality experience

Education

High school diploma or GED

Job description

ARK is seeking a housekeeping manager to lead our hotel’s housekeeping team, ensuring sanitation standards and exceptional guest service. You will manage staff, monitor supplies, and uphold the department's high performance.

The ideal candidate has supervisory experience in hospitality, a focus on detail, and a commitment to guest satisfaction, with a background in EVS protocols and cleaning operations.