Senior Honda/Acura A-Level Service Technician

Madison Honda; Phillipsburg (NJ); On-site; USD 41,000 - 51,000; Full time

Benefits offered by this job

Ongoing training

Growth opportunities

Professional, enthusiastic & supporte

Competitive compensation

Job summary

Phillipsburg Easton-Honda is seeking an Experienced Honda or Acura A Level Service Technician with at least five years of hands-on experience in diagnostics and repairs. You will diagnose issues, communicate with customers, and uphold exceptional service standards.

The role requires staying current with technical publications, performing first-time quality work, and maintaining a professional appearance. Equal opportunity employer with a strong team environment.

Qualifications

• Minimum of five years’ experience performing warranty and non-warranty inspections, diagnostics, maintenance, and repairs on various vehicle makes and models.
• Proven ability to meet or exceed performance goals.
• Excellent communication and customer service skills.
• Professional appearance and strong work ethic.
• High-energy personality with a positive attitude.
• Ability to read and understand instructions clearly.
• Sound judgment in all work-related situations.
• Valid state driver’s license with a clean driving record.

Responsibilities

• Accurately diagnose and troubleshoot customer vehicle concerns using up-to-date administrative and technical tools.
• Greet customers courteously and assist as a secondary customer greeter in the Service Drive area.
• Stay current with technical publications, Service Comm, and Asist terminal operations.
• Perform services safely and correctly the first time, ensuring customer satisfaction.
• Address all original customer concerns before recommending additional services.
• Inspect vehicles for maintenance needs and sales opportunities based on local and factory guidelines.
• Return customers' vehicles clean or cleaner than when received.
• Participate in factory and in-house training programs to enhance skills.
• Complete all paperwork accurately and attach required shop forms to repair orders.
• Perform other duties as assigned by Service Manager, Assistant Service Manager, or Group Leader.
• Arrive on time, ready to work, and maintain a clean uniform and professional appearance.

Skills

Warranty diagnostics

Customer service

Diagnostics

Communication

Reading instructions

Professional appearance

Time management

Education

High school diploma or equivalent

ASE certification

Technical/trade school degree preferred

Tools

ASE diagnostic tools

Job description

Phillipsburg Easton-Honda is seeking an Experienced Honda or Acura A Level Service Technician with at least five years of hands-on experience in diagnostics and repairs. You will diagnose issues, communicate with customers, and uphold exceptional service standards.

The role requires staying current with technical publications, performing first-time quality work, and maintaining a professional appearance. Equal opportunity employer with a strong team environment.