Experienced A Level Service Technician - Phillipsburg, New Jersey, United States

Madison Honda; Phillipsburg (NJ); On-site; USD 41,000 - 51,000; Full time

Benefits offered by this job

Ongoing training

Growth opportunities

Professional, enthusiastic & supporte

Competitive compensation

Job summary

Phillipsburg Easton-Honda is seeking an Experienced Honda or Acura A Level Service Technician with at least five years of hands-on experience in diagnostics and repairs. You will diagnose issues, communicate with customers, and uphold exceptional service standards.

The role requires staying current with technical publications, performing first-time quality work, and maintaining a professional appearance. Equal opportunity employer with a strong team environment.

Qualifications

• Minimum of five years’ experience performing warranty and non-warranty inspections, diagnostics, maintenance, and repairs on various vehicle makes and models.
• Proven ability to meet or exceed performance goals.
• Excellent communication and customer service skills.
• Professional appearance and strong work ethic.
• High-energy personality with a positive attitude.
• Ability to read and understand instructions clearly.
• Sound judgment in all work-related situations.
• Valid state driver’s license with a clean driving record.

Responsibilities

• Accurately diagnose and troubleshoot customer vehicle concerns using up-to-date administrative and technical tools.
• Greet customers courteously and assist as a secondary customer greeter in the Service Drive area.
• Stay current with technical publications, Service Comm, and Asist terminal operations.
• Perform services safely and correctly the first time, ensuring customer satisfaction.
• Address all original customer concerns before recommending additional services.
• Inspect vehicles for maintenance needs and sales opportunities based on local and factory guidelines.
• Return customers' vehicles clean or cleaner than when received.
• Participate in factory and in-house training programs to enhance skills.
• Complete all paperwork accurately and attach required shop forms to repair orders.
• Perform other duties as assigned by Service Manager, Assistant Service Manager, or Group Leader.
• Arrive on time, ready to work, and maintain a clean uniform and professional appearance.

Skills

Warranty diagnostics

Customer service

Diagnostics

Communication

Reading instructions

Professional appearance

Time management

Education

High school diploma or equivalent

ASE certification

Technical/trade school degree preferred

Tools

ASE diagnostic tools

Job description

About Phillipsburg Easton-Honda

Phillipsburg Easton-Honda is committed to delivering exceptional automotive service and customer satisfaction. Join our professional team where your skills and dedication will be valued.

Job Details

• Salary: From $30-$37 per hour
• Paying:1.5 Time rate on all Honda Warranty Rate
• Job Type: Full Time
• Location: Phillipsburg, NJ 08865

Position Overview

We are seeking an Experienced Honda or Acura A Level Service Technician with a minimum of five years of experience. This role focuses on providing high-quality vehicle diagnostics and repairs while maintaining excellent customer service.

Primary Responsibilities

• Accurately diagnose and troubleshoot customer vehicle concerns using up-to-date administrative and technical tools.
• Greet customers courteously and assist as a secondary customer greeter in the Service Drive area.
• Stay current with technical publications, Service Comm, and Asist terminal operations.
• Perform services safely and correctly the first time, ensuring customer satisfaction.
• Address all original customer concerns before recommending additional services.
• Inspect vehicles for maintenance needs and sales opportunities based on local and factory guidelines.
• Return customers' vehicles clean or cleaner than when received.
• Participate in factory and in-house training programs to enhance skills.
• Complete all paperwork accurately and attach required shop forms to repair orders.
• Perform other duties as assigned by Service Manager, Assistant Service Manager, or Group Leader.
• Arrive on time, ready to work, and maintain a clean uniform and professional appearance.

Work Environment

Enjoy a professional and supportive workplace that encourages growth and values your contributions.

Qualifications

• Minimum of five years’ experience performing warranty and non-warranty inspections, diagnostics, maintenance, and repairs on various vehicle makes and models.
• Proven ability to meet or exceed performance goals.
• Excellent communication and customer service skills.
• Professional appearance and strong work ethic.
• High-energy personality with a positive attitude.
• Ability to read and understand instructions clearly.
• Sound judgment in all work-related situations.
• Valid state driver’s license with a clean driving record.

Education

• High school diploma or equivalent required.
• Technical aptitude demonstrated through ASE certification.
• Technical or trade school degree preferred.

WHAT WE OFFER:

• Tremendous product & inventory
• Ongoing company-wide training
• Strong company reputation
• Growth opportunities
• Professional, enthusiastic & supportive working environment

When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.

We are an Equal Opportunity Employer and a drug-free workplace.