Senior Home Product Analyst (Hybrid)

American Family Insurance; Boston (MA); Hybrid; USD 88,000 - 145,000; Full time

Job summary

American Family Insurance is seeking a Senior Product Analyst to serve as a primary analytics partner for Product Management. You will independently perform complex state-level analyses, produce executive insights, and drive actionable recommendations to support profitable growth across multiple states.

The role includes developing reports, exploring scenarios, and advising on product, underwriting, and process improvements. Offers hybrid work with relocation options for eligible candidates.

Qualifications

• Demonstrated experience providing customer-driven solutions.
• Demonstrated experience applying advanced analytics capabilities in software and reporting tools.
• In-depth knowledge of insurance product design and underwriting concepts.
• In-depth knowledge of market research and marketplace trends in insurance coverage.
• Experience with project management methodologies and leading defined projects.

Responsibilities

• Independently conduct complex analysis and provide insights to leadership that affect profit and growth.
• Develop reports and analyses, evaluate scenarios, and recommend product or process improvements.
• Identify root causes and present actionable opportunities to improve practices.
• Monitor product effectiveness and recommend changes considering broader business impact.
• Formulate and execute complex operational analyses across multiple data sources.
• Specialize in pricing activities related to rate reviews and P/L reviews.
• Research strategies that support growth and profitability across states or programs.
• Translate complex questions into actionable analytical requirements and recommendations.
• Build relationships with product, pricing, underwriting, claims, and state management teams.
• Lead defined analytical projects and explore automation for recurring reporting.

Skills

Customer-focused solutions

Advanced analytics

Insurance product knowledge

Project management

Independent problem solving

Tools

SQL/BigQuery

Excel

Dashboard/visualization tools

PowerPoint

Competitive-intelligence tools

AI-assisted analytics workflows

Job description

Position Compensation Range

$88,000.00 - $145,000.00

Pay Rate Type

Salary

Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates.

The Senior Product Analyst serves as a primary analytics partner to Product Management, independently executing complex state-level performance monitoring, root cause analysis, executive reporting, competitive intelligence insights, and business recommendations that help guide profitable growth strategies and improve business outcomes. You will also support Product Analytics' strategic objectives around competitive intelligence integration, automation, and AI-enabled analytics, all of which are intended to improve analytic depth, decision speed, and business impact. You will report to the Sr. Manager, Product.

In this flex office/home role, you will be expected to work a minimum of 10 days per month from one of the following office locations: Madison, WI 53783; Boston, MA 02110; Denver, CO 80112; Hopkins, MN 55305; Keene, NH 03431; St. Joseph, MO 64507; Phoenix, AZ 85034

Internal candidates are encouraged to apply and should review the internal mobility guidelines in the hybrid policy reference guide for more information on potential relocation. Depending on the candidate pool, this position may be filled at a lower level to maintain alignment with experience and qualifications.

We will not consider candidates who require current or future sponsorship for this position.

Primary Accountabilities

• You will independently conduct complex analysis and provide insights and recommendations to leadership/management that affect profit and growth plan execution on an ongoing basis.
• You will develop reports and analyses, evaluate alternative scenarios, and recommend strategies related to product development or enhancement, product language, underwriting guidelines, processes, and channel-specific business practices.
• You will independently identify root causes and present actionable opportunities to improve product or business practices and procedures.
• You will monitor the effectiveness of current products and recommend changes and/or enhancements to management, considering broader business implications.
• You will formulate and execute complex operational analyses and scenarios, exercising judgment across multiple data sources to inform operational plans.
• You may specialize in supporting complex pricing activities related to rate reviews, profit and loss ratio-based reviews, experience rating programs, post-implementation monitoring, or product and underwriting actions.
• You will research and evaluate philosophies and strategies that support growth and long-term profitability goals, applying insights across states or programs.
• You will translate complex business questions into clear analytical requirements and recommendations.
• You will build effective working relationships with product, state management, pricing/actuarial, underwriting, claims, and other partners and build consensus on recommended actions.
• You will lead defined analytical projects or smaller workstreams and identify opportunities to improve or automate recurring analysis and reporting processes.

Specialized Knowledge & Skills Requirements

• Demonstrated experience providing customer-driven solutions, support or service.
• Demonstrated experience applying advanced capabilities in PC software applications, Microsoft Office products, and analytical or reporting tools.
• In-depth knowledge and understanding of insurance product design and underwriting concepts in area of expertise.
• In-depth knowledge and understanding of market research and marketplace trends in insurance coverage.
• Demonstrated knowledge and application of project management methodologies, metrics, practices, techniques and tools, including leading defined projects or smaller workstreams.

Additional Qualifications

• Demonstrated advanced analytical and problem-solving skills, including experience investigating variances, validating results, and communicating actionable recommendations.
• Ability to work independently on complex assignments with minimal guidance and proactively surface risks and broader business implications.
• Advanced experience with SQL or BigQuery, Excel, dashboard or visualization tools, PowerPoint, competitive-intelligence tools, or AI-assisted analytical workflows.
• Demonstrated experience with personal lines products, product monitoring, rate reviews, root-cause analysis, or cost-benefit analysis, including insights across states or programs.

Additional Information

• To ensure a strong start, all employees participate in our New Employee Orientation during their first week. This experience is held in person at our Madison, WI Headquarters or one of our AmFam core locations to help you connect with our mission, meet key team members and build relationships that support your growth. At times, sessions may be delivered virtually based on scheduling and availability.
• Offer to selected candidate will be made contingent on the results of applicable background checks.
• Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions.
• Sponsorship will not be considered for this position unless specified in the posting.

We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

American Family Insurance is committed to the full inclusion of all qualified individuals. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email [e-mail] to request a reasonable accommodation.