Product Analyst (Hybrid)

American Family Insurance Agency Staff; Boston (MA); Hybrid; USD 69,000 - 115,000; Full time

Job summary

The Product Analyst at American Family Insurance Agency Staff serves as the primary analytics partner to Product Management, delivering state-level performance monitoring, root cause analysis, executive reporting, competitive intelligence insights, and business recommendations that guide profitable growth and better outcomes. You report to the Sr.

Manager, Product. In this hybrid role, you will work a minimum of 10 days per month from Madison, WI; Boston, MA; Denver, CO; Hopkins, MN; Keene, NH;

Qualifications

• Demonstrated analytical and problem-solving skills with variance investigations.
• Independent worker; prioritizes work and communicates when guidance is needed.
• Experience with SQL/BigQuery, Excel, dashboards/visualization tools, PowerPoint.
• Familiarity with personal lines products, monitoring, rate reviews, and cost–benefit analysis.

Responsibilities

• Provide analysis, insights and recommendations to leadership affecting profit and growth.
• Develop reports and analyses on product development, underwriting guidelines and channels.
• Analyze information, identify root causes, and present opportunities for improvements.
• Monitor product effectiveness and suggest changes based on performance and market data.
• Translate business questions into analytical requirements and coordinate data.
• Collaborate with product, pricing, underwriting, claims and state management partners.
• Automate recurring analysis and reporting processes where possible.

Skills

Customer-driven solutions

Analytical skills

PC software & MS Office

Insurance product design

Market research & trends

Project management basics

SQL or BigQuery

Excel

Dashboard tools

PowerPoint

AI-assisted analytics

Competitive-intelligence tools

Tools

SQL or BigQuery

Excel

Dashboard tools

PowerPoint

AI-assisted analytics

Job description

Position Compensation Range: $69,000.00 - $115,000.00

Pay Rate Type: Salary

Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates.

The Product Analyst serves as a primary analytics partner to Product Management, delivering state-level performance monitoring, root cause analysis, executive reporting, competitive intelligence insights, and business recommendations that help guide profitable growth strategies and improve business outcomes. You will also support Product Analytics' strategic objectives around competitive intelligence integration, automation, and AI-enabled analytics, all of which are intended to improve analytic depth, decision speed, and business impact. You will report to the Sr. Manager, Product.

In this flex office/home role, you will be expected to work a minimum of 10 days per month from one of the following office locations: Madison, WI 53783; Boston, MA 02110; Denver, CO 80112; Hopkins, MN 55305; Keene, NH 03431; St. Joseph, MO 64507; Phoenix, AZ 85034

Internal candidates are encouraged to apply and should review the internal mobility guidelines in the hybrid policy reference guide for more information on potential relocation. Depending on the candidate pool, this position may be filled at a lower level to maintain alignment with experience and qualifications.

We will not consider candidates who require current or future sponsorship for this position

Primary Accountabilities

• You will provide analysis, insights, and recommendations to leadership/management that will affect profit and growth plan execution on an ongoing basis, including recurring product monitoring and state or program reviews.
• You will develop reports and analyses and recommend strategies related to product development or enhancement, product language, underwriting guidelines, processes, and channel-specific business practices.
• You will analyze information, identify root causes, and present opportunities to improve product or business practices and procedures.
• You will monitor effectiveness of current products and recommend changes and/or enhancements to management based on performance, customer, market, and competitive results.
• You will analyze information and data to help formulate and execute operational plans; independently manage routine analysis and partner with others on more complex work.
• You may specialize in supporting pricing activities related to rate reviews, profit and loss ratio-based reviews, experience rating programs, post-implementation monitoring, or product and underwriting actions.
• You will research philosophies and strategies that support growth and long-term profitability goals, including competitor activity and marketplace trends.
• You will translate business questions into clear analytical requirements, acquire or coordinate the needed data, validate results, and communicate findings in a straightforward story.
• You will build effective working relationships with product, state management, pricing/actuarial, underwriting, claims, and other partners to improve the quality and usefulness of analysis.
• You will identify opportunities to improve, document, or automate recurring analysis and reporting processes.

Specialized Knowledge & Skills Requirements

• Demonstrated experience providing customer-driven solutions, support or service.
• Demonstrated experience with various PC software applications and Microsoft Office products and with analytical or reporting tools used to organize, analyze, validate, and present data.
• Solid knowledge and understanding of insurance product design and underwriting concepts in area of expertise.
• Solid knowledge and understanding of market research and marketplace trends in insurance coverage, with the ability to connect external developments to product performance.
• Basic knowledge and understanding of project management methodologies, metrics, practices, techniques and tools, including independently managing timelines, dependencies, and stakeholder communication for assigned work.

Additional Qualifications

• Demonstrated analytical and problem-solving skills, including experience investigating variances, validating results, and communicating recommendations.
• Ability to work independently on routine and moderately complex assignments, prioritize competing work, and seek guidance when appropriate.
• Experience with SQL or BigQuery, Excel, dashboard or visualization tools, PowerPoint, competitive-intelligence tools, or AI-assisted analytical workflows.
• Familiarity with personal lines products, product monitoring, rate reviews, root-cause analysis, or cost-benefit analysis.

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Additional Information

• To ensure a strong start, all employees participate in our New Employee Orientation during their first week. This experience is held in person at our Madison, WI Headquarters or one of our AmFam core locations to help you connect with our mission, meet key team members and build relationships that support your growth. At times, sessions may be delivered virtually based on scheduling and availability.
• Offer to selected candidate will be made contingent on the results of applicable background checks
• Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions
• Sponsorship will not be considered for this position unless specified in the posting

We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

American Family Insurance is committed to the full inclusion of all qualified individuals. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email [e-mail] to request a reasonable accommodation.

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