Senior Home Base Coordinator

Prometheus Real Estate Group; San Mateo (CA); On-site; USD 70,000 - 82,000; Full time

Benefits offered by this job

Semi-annual bonus

Medical, Vision, Dental

401(k) with employer matching

Paid vacation 10 days

Sick leave 9 days

Paid holidays

Tuition reimbursement

Job summary

Prometheus Real Estate Group in California seeks a Senior Home Base Coordinator to manage the administration of multiple properties. You will blend financial, leasing, and customer service tasks to keep rent processing accurate and residents satisfied.

The role emphasizes attention to detail, knowledge of housing rental laws, and the ability to support the leasing team with applications and documentation, while delivering friendly and responsive service to neighbors.

Qualifications

• Experience in customer service, with emphasis on helping residents.
• Knowledge of housing rental laws and ordinances.
• Ability to handle inquiries and resolve issues efficiently.

Responsibilities

• Manage financial administration tasks for multiple properties.
• Support leasing team with applications, credit checks, and documentation.
• Provide exceptional customer service to residents and applicants.

Skills

Customer service

Problem solving

Communication skills

Housing rental knowledge

Education

Bachelor's degree preferred

High school diploma or GED required

Job description

We are focused on Good Living for the Greater Good. This means providing a true sense of home and belonging for our Neighbors and Prometheans and giving our time and resources to bring positive change locally and beyond. It also means supporting you in your career goals with the very best working experience, and that starts with us having fun in the work we do together.

YOUR ROLE AND IMPACT

Some companies call them “Property Administrators”, but at Prometheus our Home Base Coordinators do so much more. Our Senior Home Base Coordinators focus on the administration of multiple properties, and your role is a constant blend of:

• Financial Administration – Whether it is managing rent collections, reviewing ledgers, processing final account statements, or tracking invoices, you are on top if it all. You make every detail count and count every detail.
• Leasing Administration - You will provide support to the leasing team in qualifying future Neighbors - verifying applications, performing credit investigations, creating all associated documentation accompanying the rental agreements, and recertifications specifically related to Below Market Rate Housing or similar.
• Customer Service – You are a problem solver that makes renting easy. When Neighbors have questions about policies or deposit charges, you help them find the answers. When the office gets busy, you are the first one to jump in and answer the phones and provide support to the leasing team in qualifying future Neighbors.

JOB QUALIFICATIONS

• Your Experience - Prometheans come from all walks of life and from all over the globe. We’re also very diverse in that we hire talent with experience in other industries and who bring different skill sets and ideas to our company. You should bring a passion for working in a customer service, working knowledge of housing rental laws & ordinances, and enjoy solving problems.
• Your Cultural Traits - Although we’re a highly dispersed organization by the nature of our business, our Prometheans are strongly united by ourPurpose, Mission andour Cultural Traits. These are the defining characteristics of a Promethean: Team Oriented, Communicator, Entrepreneurial,Passionate, Self-Starter, Creative, Principled, and Brand Ambassador.
• Your Education - ABachelor’s degree is preferred and aHigh school diploma or general education degree (GED) is required.

COMPENSATION & BENEFITS

We offer a variety of benefits that take compensation well beyond a paycheck. This includes traditional benefits and benefits you might not expect or know about. The provided salary range is based on a number of factors, including location, job-related skills, experience and qualifications.

Compensation

• Pay Range: $34.00 to 39.25 per hour
• Discretionary Semi-Annual Bonus Plan
• Medical; Vision; Dental:100% Company-paid plans (including eligible dependents) and affordable buy-up options
• Behavioral Health Program Accessible 24/7
• Tax-Free Flexible Spending Accounts
• 401(K) Retirement Plan with Employer Matching
• Recognition & Rewards Program (Torch)
• Vacation: 10 days per year with accrual increasing over time
• Anniversary Vacation: 40-hour Vacation Granted at Tenured Milestones
• Sick Leave: 9 days per year
• 12 paid holidays, including your birthday!
• Educational Assistance, Tuition Reimbursement

Learn more about these and other perks of being a Promethean by exploring our fullBenefits Guide .

Prometheus is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or any other status protected under federal, state or local law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

If you'd like more information about your EEO rights as an applicant under Federal Employment Laws, please check out theseFMLA ,EEO , andEPPA pages.