Senior HOA & Community Manager

Lennar; Orlando (FL); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health insurance (Medical, Dental, and

401(k) with company match

Paid parental leave

Education assistance program

Adoption assistance

Vacation and holiday leave

Personal days

Job summary

Lennar is seeking an experienced HOA Manager to oversee homeowner associations, clubs, and related assets in Florida. You will coordinate with external managers, associations, and Lennar teams to ensure facilities, budgets, and governance meet company objectives.

The role requires strong customer service, communication, and financial oversight skills, with responsibility for budgets, audits, and community programs.

Qualifications

• Minimum High School Diploma or equivalent
• Bachelor’s degree in Business, Finance or related field preferred
• Minimum three (3) years’ experience as an HOA manager, managing various communities property and associated infrastructure
• Proven experience in coordinating staff, trade vendors, service contracts, community improvements, and managing budgets
• Ability to communicate effectively and concisely, both verbally and in writing
• Must have initiative and be able to achieve objectives with minimal supervision
• Must be detail-oriented and a problem-solver able to deal with complex situations
• Strong working knowledge of customer service principles and practices
• Ability to read, analyze, and interpret technical procedures, contracts, financial reports, regulations, and other documents with a similar degree of complexity
• Computer literacy, including word-processing, spreadsheet analysis, project scheduling and data management software
• Valid Driver’s License and satisfactory driving record

Responsibilities

• Direct interaction with customers and on-site/off-site management teams and vendors
• Respond to customer complaints and coordinate with Corporate customer care to resolve concerns
• Facilitate customer care seminars for residents
• Maintain customer complaint log and ensure timely resolutions
• Develop and maintain resident relations plans and initiatives
• Coordinate with homebuilding field, administration and sales on community needs or requests
• Create and supervise HOA club structures including master/sub associations and codes
• Participate in operation of Community Development Districts
• Improve communication flows to customers via newsletters, calendars and websites
• Lead relationships with Lennar sales and community representatives
• Oversee external management teams handling assets over $50M
• Control all HOA/clubs assets and develop plans with external managers
• Create HOA, club, condo and disclosure documents
• Direct association meetings and manage preparation of HOA/condo/community associations
• Ensure service standards by managing contractors for golf courses, restaurants, pools and facilities
• Train and supervise staff via management company performance
• Develop budgets, cash flow projections and financial analyses
• Monitor LOCs, credit letters and related financial documentation
• Maintain and manage annual budgets and forecasts

Skills

Customer service

Communication skills

Initiative

Problem-solving

Attention to detail

Contract interpretation

Education

Bachelor's degree in Business, Finance or related field

High school diploma or equivalent

Job description

Lennar is seeking an experienced HOA Manager to oversee homeowner associations, clubs, and related assets in Florida. You will coordinate with external managers, associations, and Lennar teams to ensure facilities, budgets, and governance meet company objectives.

The role requires strong customer service, communication, and financial oversight skills, with responsibility for budgets, audits, and community programs.