Senior Helpdesk Specialist - Quantico, VA (Onsite)

Yakshna Solutions, Inc.; Virginia; Hybrid; USD 65,000 - 95,000; Full time

Benefits offered by this job

401(k)

health

dental

vision insurance

Life insurance

short-term and long-term disability

paid time off

training

professional development assistance

Job summary

Yakshna Solutions, Inc. is seeking a Senior Helpdesk Specialist to deliver high-level support for government and private sector clients from Herndon, Virginia.

The role involves responding to customer tickets, providing end-user assistance, and ensuring thorough log entries in ServiceNow. Required qualifications include a Top-Secret clearance, 3–5 years of relevant experience, and certifications such as Security+ or Network+, with ITILv4 Foundation considered for operational staff.

Qualifications

• 3-5 years of system or helpdesk experience in federal DoD environments.
• Associate’s degree in IT Management, Cybersecurity, CS or related field; equivalent experience considered.
• Bachelor’s degree preferred for service desk management roles.
• CompTIA Security+ CE or Network+ CE, or ITILv4 Foundation (minimum for operational personnel).
• Active Top-Secret Clearance.

Responsibilities

• Provide customer service to phone-in or walk-in customers.
• Support ticketing systems via DAF standard portals.
• Handle incidents across unclassified or classified networks.
• Prioritize executive tickets and coordinate with agency leadership as needed.
• Document troubleshooting steps and outcomes in the ticketing system.

Skills

Top-Secret Clearance

3-5 years experience

ServiceNow

CompTIA Security+

Network+

ITILv4 Foundation

Education

Associate’s degree in IT or related field

Bachelor’s degree preferred for management roles

Tools

ServiceNow

Job description

We strive to attract and retain the brightest people and offer different job experiences with a full range of challenges and rewards.

We help companies realize and implement IT solutions strategically. Yakshna Solutions supports our client’s mission and goals by sharing our know-how, skills and knowledge. We strive to attract and retain the brightest people and offer different job experiences with a full range of challenges and rewards. We take pride in being an equal opportunity employer.

Working with Yakshna gives you the opportunity to develop your knowledge, skills, and abilities. Additionally, you can build a network of peers, mentors and advance your career! We offer exciting opportunities to work with leading industry experts, business consultants and IT specialists across large government and private sector companies. The people who work in Yakshna are as diverse as our services. We recognize the crucial importance of each individual to our success and offer competitive compensation, comprehensive benefits and innovative training.

Opportunities here exist across many services and across many US states.

Open Jobs

Sep 22 2026

ID

Job Title

Job Description

811022 Intermediate Helpdesk Specialist

Yakshna Solutions, Inc ., (YSI)\\\is a CMMI Level 3 assessed, ISO 9001, 20000:1, 27001 certified, woman-owned small business enterprises, headquartered in Herndon, Virginia, USA. YSI provides professional IT solutions and services to business corporations and government organizations. YSI is committed to serve its business communities as a leading IT vendor providing innovative, quality, and cost-effective IT business solutions and services.

• 401(k)
• health
• dental
• vision insurance
• Life insurance
• short-term and long-term disability insurance
• paid time off
• training
• professional development assistance

YSI is seeking an Senior Helpdesk Specialist to provide customer service to either phone-in or walk-in customers, and to provide support to customer request tickets submitted through the DAF standard service request portals and ticketing systems on unclassified or classified networks.

Responsibilities

• Ensure immediate attention and support is provided to the customer Top Four (Executive tickets/issues). Tickets submitted by Agency Leadership will receive priority and an in-person visit may be required.
• VTC End-User Support.
• Assist users in establishing connectivity when their own efforts fail.
• Track all incidents or outages in a ticket maintained in a DAF standard ticketing system, currently Service Now (SNow).
• Tickets shall be opened immediately upon user report of an incident, problem, or outage in accordance with the Priority Response Matrix (Addendum 2) which provides an explanation of the different impacts to assist in determining the priority level.
• All tickets shall include a comprehensive work log of all troubleshooting, status updates, as well as listing every affected user or group by name, computer number, and time reported.

Required Skills & Experience

• At least 3-5 years of specialized experience in system administration, network administration, or service desk operations within Federal/Department of War (DoW) environments for operational personnel
• Associate’s (or higher) degree in IT Management, Cybersecurity, Computer Science, or a related discipline; equivalent professional experience will also be considered for service desk operational personnel
• A Bachelor’s or higher is strongly preferred for service desk management personnel
• CompTIA Security+CE or Network+CE, or ITILv4 Foundation (minimum for operational personnel)
• Active Top-Secret Clearance

YSI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.