Senior Help Desk Specialist (Level 3) – Onsite Austin

Air InfoSec; Austin (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Air InfoSec, LLC in Austin, Texas, seeks a Senior Help Desk Support Specialist (Level 3) to provide top-tier end-user support to the Texas Department of Transportation (TxDOT). The role involves diagnosing, resolving, and documenting issues across hardware, software, and network systems, on-site, remotely, by phone, and via email.

The successful candidate will coordinate system changes, upgrades, and new product implementations to maintain operational continuity, and contribute to preventive

Qualifications

• 8 years of experience providing the highest level of support to end users.
• 8 years of experience supporting users onsite, remotely, over the phone, and via email.
• 8 years of experience developing solutions for network, desktop, and server problems.

Responsibilities

• Provide technical assistance to computer system users on a variety of issues.
• Identify, research, and resolve technical problems escalated from lower support tiers.
• Respond to telephone calls, email, and in-person requests for technical support.
• Document, track, and monitor problems to ensure timely resolution.
• Provide service and preventive maintenance on terminals, printers, and personal computers.
• Diagnose and repair equipment by replacing worn or broken parts and making technical adjustments.
• Assist in the coordination of system changes, upgrades, and new product implementations.
• Implement shared software, including operating systems, configuration management tools, application and development tools, testing tools, compilers, and code editors.
• Communicate accurate and useful status updates and manage time reporting on all work activities.
• Develop solutions for network, desktop, and server problems.

Skills

technical support

supporting users

Job description

Air InfoSec, LLC in Austin, Texas, seeks a Senior Help Desk Support Specialist (Level 3) to provide top-tier end-user support to the Texas Department of Transportation (TxDOT). The role involves diagnosing, resolving, and documenting issues across hardware, software, and network systems, on-site, remotely, by phone, and via email.

The successful candidate will coordinate system changes, upgrades, and new product implementations to maintain operational continuity, and contribute to preventive