Senior Help Desk Engineer & IT Ops Lead

Sight & Sound Theatres; Lancaster (CA); On-site; USD 65,000 - 86,000; Full time

Job summary

Sight & Sound Theatres in California seeks a Help Desk Senior to serve as an escalation point for technical issues and to lead high-level troubleshooting across the organization. You will support end users, manage incidents, and participate in IT projects as needed.

The role requires strong communication, organizational skills, and a calm approach under pressure, with experience in OSX/Windows, networking, and Entra ID/Azure. A Net+ certification is preferred.

Qualifications

• Ability to remain calm under pressure and prioritize multiple problems and projects.
• Advanced knowledge of OSX and Windows operating systems.
• Strong networking knowledge including DNS, TCP/IP, DHCP, and SMTP.
• Experience with A/V technology and IT deployments.
• Familiarity with Entra ID/Azure environments.

Responsibilities

• Proactively monitor and respond to help desk tickets, maintaining a culture of excellence.
• Provide first and second-tier support for end users’ computers, phones, and printers.
• Document and update system configurations and procedures.
• Assist with setup/moves and end-user device lifecycle management.
• Support security, availability, and confidentiality of company information.
• Engage in project-based IT work as needed.

Skills

Strong troubleshooting

Communication skills

Prioritization under pressure

Self-motivated with passion for tech

Education

CompTIA Network+ certification

Tools

Entra ID/Azure

A/V Technology

OS deployment technologies

DNS

TCP/IP

DHCP

SMTP

Cat6 / Fiber termination

Job description

Sight & Sound Theatres in California seeks a Help Desk Senior to serve as an escalation point for technical issues and to lead high-level troubleshooting across the organization. You will support end users, manage incidents, and participate in IT projects as needed.

The role requires strong communication, organizational skills, and a calm approach under pressure, with experience in OSX/Windows, networking, and Entra ID/Azure. A Net+ certification is preferred.