Executive IT Service Desk Lead

EdCast; Mountain View (CA); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

None

Job summary

EdCast in Mountain View, CA seeks a Senior Service Desk Technician to maintain and support organizational computer systems and peripherals. You will deploy, repair, upgrade hardware, and participate in new software/tool implementations, while providing high-level support to executives and end-users.

You will mentor junior IT staff, assist other IT teams, and document incidents and assets in the ticketing system. Strong knowledge of Windows/macOS and identity/security tools is required.

Qualifications

• 5+ years applicable experience and demonstrated success/knowledge.
• High school diploma.
• Bachelor's degree and or relevant technical certifications preferred.

Responsibilities

• Provide end-user and executive IT support and issue resolution.
• Deploy, repair, maintain, and upgrade hardware; assist software/tool implementations.
• Utilize ticketing system to document incidents and assets.
• Mentor junior IT staff and assist other IT teams.
• Support Windows 10/11 and macOS environments.
• Assist with server/network basic tasks and IDF cabling.
• Develop and improve IT processes.
• Deliver remote support for off-site users.

Skills

Executive support

Azure AD/AD

Intune/JAMF/SCCM

Windows/macOS

Okta IAM

ServiceNow/Jira

CrowdStrike

DLP/Web filter

Documentation

Mentorship

Education

Bachelor's degree or equivalent

Technical certifications

High school diploma

Tools

ServiceNow

Jira

Azure AD

Intune

JAMF

SCCM

Autopilot

Okta

Defender for Endpoint

DLP

Job description

EdCast in Mountain View, CA seeks a Senior Service Desk Technician to maintain and support organizational computer systems and peripherals. You will deploy, repair, upgrade hardware, and participate in new software/tool implementations, while providing high-level support to executives and end-users.

You will mentor junior IT staff, assist other IT teams, and document incidents and assets in the ticketing system. Strong knowledge of Windows/macOS and identity/security tools is required.