Senior Heavy Duty Power - Customer Portfolio Manager CPM CS

GE Vernova Inc; Richmond (VA); Remote; USD 120,000 - 166,000; Full time

Job summary

An established industry player is seeking a dedicated professional to manage customer relationships and ensure profitability in the Gas Power sector. This role involves overseeing contracts, providing technical support, and leading outage management processes. The ideal candidate will possess strong Gas Turbine knowledge and experience in contract management, along with excellent communication and leadership skills. Join a forward-thinking company that values innovation and collaboration, and take the opportunity to grow your career while making a significant impact in the energy sector.

Benefits

Relocation Assistance

Competitive Compensation

Professional Development Opportunities

Flexible Work Environment

Performance Bonus

Qualifications

• 5-7 years of experience in the Power Industry or Technical Field services.
• Strong knowledge in Gas Turbine operations and contract management.

Responsibilities

• Manage customer relationships and oversee profitability for assigned contracts.
• Provide technical support and coordinate outage processes.

Skills

Gas Turbine Knowledge

Contract Management

Customer Relationship Management

Financial Skills

Leadership

Education

Bachelor's Degree in Engineering

High School Diploma with 8-10 years experience

Associate's Degree with 6-7 years experience

Job description

Job Description Summary

Through relentless innovation and continuous collaboration with our customers, GE Gas Power, part of GE Vernova, is providing more advanced, cleaner, and efficient power that people depend on today and building the energy technologies of the future.

In this Facing Engineering you will need to demonstrate accountability for functional, business, and broad company objectives within Gas Power.

What impact you’ll make?

Responsible for the profitability and customer satisfaction for assigned contracts and customer obligations, provide service agreement, fixed price, and time and material program management, and interact with members of the customer service, parts and transactional services, field service, repair service, and/or other teams with a forward mind set supporting GE VERNOVA SQDC and Lean Principal for an optimized impact.

Job Description

We operate with a founder’s mindset. We deliver innovation with passion, speed, and courage. We continuously challenge our thinking and are empowered to dream big and take smart risks.

What you'll do:

• Serve as a liaison between internal/external organizations and for assigned customers, own the customer relationship, and contribute to the overall NAM POWER business strategy.
• Foster and develop strong relationships with customers, be the single point of contact for customers and manage customer communication and relationships for the region as listed.
• Be responsible for customer portfolio P&L and seeking opportunities for growth.
• Establish contact to provide on-going Gas Turbine technical and business support to assigned customers.
• Develop and own site customer communication plan, coordinate regular GE VERNOVA/Customer to review existing and new products/services that could provide value for the customer.
• Oversee Gas Power warranty and applicable commercial considerations including concessions as they arise balancing maximum benefits for the customer and GE VERNOVA.
• Be responsible for developing outage scope/communicating scope to the Outage support as assigned by our FieldCore team.
• Be responsible for managing the Outage 360 process and processing of Change Orders while developing outage scope/communicating scope to the Outage support as assigned by our FieldCore team.
• Lead direction for all emergent/forced outage resolution.
• Organize pre-outage, post-outage and outage milestone meetings.
• Coordinating On-Site Repairs and Part and Component Repairs performed in GRS including planning repair scope, requests for repair quotes, scheduling repairs and addressing repairs issues in the GEV network.
• Own contract leadership and fulfillment including all project deliverables and understanding the T&Cs and contract requirements such as LD & Bonus structure, injection of new technology to maximize, while responsible for all customer invoicing/credit memo.
• Awareness to promote our flow-type services including Parts, Lease Engine from opportunity identification, quote preparation, order entry, demand placement, to sales conversion.

Qualifications/Requirements:

• Bachelor’s Degree from an accredited University or College (OR a High School Diploma / GED with a minimum of 8-10 years of experience in power generation industry OR Associates degree in addition of 6-7 years of experience in a power generation industry).
• Minimum of 5-7 years of knowledge and experience within the Power Industry / Technical Field services or Contract Management with strong Gas Turbine knowledge.

Eligibility requirements:

No Sponsorship or Immigration support is offered - Must be authorized to work and reside in the US - Willingness and ability to travel to a min. 50% of the time within the Primary location Area of OHIO / PA / WV, IN, NY, MD, DE and KY primarily.

This position is offered as Remote /Hybrid working at Power Plant site for the Region as assigned.

Desired Characteristics:

• Bachelor’s Degree preferably in a technical / Engineering Mechanical, Electrical, STEM.
• Experience planning and executing outages.
• Strong quality background with Black Belt certification.
• Strong leadership, financial and commercial skills.
• Team leader in a dynamic, energetic and proactive environment.
• Experience working with customer leadership teams.
• Demonstrated communication, presentation & organizational skills.

Additional Eligibility Qualifications:
GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

About GE Vernova Gas Power:

GE Vernova’s Gas Power business engineers advanced, efficient natural gas-powered technologies and services, along with decarbonization solutions that aim to help electrify a lower carbon future. It is a global leader in gas turbines and power plant technologies and services with the industry’s largest installed base.

Benefits Available to You:

GE Vernova employees rise to the challenge of building a world that works. In order to meet this mission, we provide varied, competitive benefits to help support our workforce:

• Our compensation & benefits are designed to reward high performers and help you manage your personal and family needs. We offer a robust benefits package depending on your employment status and your national requirements.
• A healthy, balanced lifestyle can mean different things to different people. We've created programs that support the way you live and work today.
• GE Vernova invests to provide opportunities to grow your career by providing a path for continued on-the-job learning and development.

Inclusion & Diversity:

At GE Vernova, we believe in the value of your unique identity, background and experiences. We are committed to fostering an inclusive culture, where everyone feels empowered to do their best work because they feel accepted, respected and that they belong.

For U.S. based candidates only: for purposes of complying with U.S. pay transparency requirements, the base pay range for this position is: $120,000.00 - $165,400.00 USD Annual.

The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set. This position is also eligible for a 15% performance bonus. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. This position will stay open on the career website until at least May 10th, 2025.

General Electric Company, Ropcor, Inc., their successors, and in some cases their affiliates, each sponsor certain employee benefit plans or programs (i.e., is a “Sponsor”). Each Sponsor reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor’s welfare benefit plan or program. This document does not create a contract of employment with any individual.

GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: Yes

#LI-Remote - This is a remote position. Application Deadline: May 17, 2025