Senior Heavy Duty Power - Customer Portfolio Manager CPM CS

GE Vernova; Kentucky; Hybrid; USD 120,000 - 166,000; Full time

Job summary

An established industry player is seeking a Senior Heavy Duty Power Customer Portfolio Manager to drive profitability and customer satisfaction. This dynamic role involves managing customer relationships, overseeing contracts, and providing technical support in the power generation sector. You will play a pivotal role in optimizing service agreements and enhancing customer communication, while also leading outage resolution efforts. Join a forward-thinking company committed to innovation and efficiency in energy technologies, offering a flexible remote/hybrid work model and competitive compensation.

Qualifications

• 8-10 years of experience in the power generation industry.
• Strong leadership and organizational skills required.

Responsibilities

• Manage customer portfolio P&L and seek growth opportunities.
• Serve as a liaison between internal/external organizations.

Skills

Gas Turbine Knowledge

Contract Management

Customer Relationship Management

Technical Support

Financial Skills

Education

Bachelor’s Degree in Power Generation

Associate Degree in Technical Field

Job description

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Job Description Summary

Through relentless innovation and continuous collaboration with our customers, GE Gas Power, part of GE Vernova, is providing more advanced, cleaner, and efficient power that people depend on today and building the energy technologies of the future.

In this Facing Engineering role, you will need to demonstrate accountability for functional, business, and broad company objectives within Gas Power.

What impact you’ll make?

Responsible for the profitability and customer satisfaction for assigned contracts and customer obligations, providing service agreement, fixed price, and time and material program management, and interacting with teams such as customer service, parts and transactional services, field service, repair service, and others, supporting GE VERNOVA SQDC and Lean Principles for an optimized impact.

Job Responsibilities

• Serve as a liaison between internal/external organizations for assigned customers, own the customer relationship, and contribute to the overall NAM POWER business strategy.
• Develop strong relationships with customers, act as the single point of contact, and manage communication for the region.
• Manage customer portfolio P&L and seek growth opportunities.
• Provide ongoing Gas Turbine technical and business support to customers.
• Develop and own site customer communication plans, regularly review products/services that could add value.
• Oversee warranty and commercial considerations, including concessions, balancing benefits for the customer and GE VERNOVA.
• Manage outage scope, communicate scope, and coordinate with the Outage support team.
• Lead outage resolution and organize related meetings.
• Coordinate on-site repairs, manage contract leadership, and oversee project deliverables and contractual terms.
• Promote flow-type services such as Parts and Lease Engine opportunities.

Qualifications/Requirements

• Bachelor’s Degree or equivalent experience in power generation, with 8-10 years in industry or 6-7 years with an associate degree.
• 5-7 years of experience in Power Industry, Technical Field Services, or Contract Management with strong Gas Turbine knowledge.

Eligibility

No sponsorship or immigration support; must be authorized to work in the US and willing to travel within the region (OH, PA, WV, IN, NY, MD, DE, KY).

Desired Characteristics

• Degree in technical/engineering fields preferred.
• Experience planning outages, strong leadership, financial, and commercial skills.
• Excellent communication, presentation, and organizational skills.

Additional Info

GE will only employ those authorized to work in the US. Employment is contingent on passing a drug screen. The position offers a remote/hybrid work model and a pay range of $120,000 - $165,400 plus a performance bonus.