Senior Hearing Instrument Specialist

Lucid Hearing; Dallas (TX); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive Base plus bonus incentives

Health, vision, and dental insurance

401(k) plan with matching

Paid Time Off (PTO)

Relocation Assistance

Continued on the job training

Job summary

A leading innovator in hearing solutions is seeking a Senior Hearing Instrument Specialist in the Dallas-Fort Worth area. This full-time position involves managing multiple locations, delivering high-quality hearing healthcare, and driving revenue growth. Ideal candidates should have 5+ years of experience, a passion for helping the hearing-impaired, and the ability to supervise staff while ensuring exceptional patient satisfaction. Comprehensive benefits are offered, including health insurance and growth opportunities.

Qualifications

• 5+ years of experience in the hearing healthcare field.
• Proven track record in sales performance.
• Ability to manage and oversee multiple locations.
• Motivated by helping people hear better.
• Proven track record in sales performance and revenue growth, with an ambitious sales attitude.
• Entrepreneur mindset with problem‑solving skills, autonomy.
• Excellent leadership, coaching, interpersonal skills and follow‑up skills.
• Ability to travel between multiple locations as needed.

Responsibilities

• Deliver high-quality hearing healthcare services.
• Supervise staff and maintain patient satisfaction.
• Drive revenue growth in a clinical setting.
• Educate patients in how to use and maintain the hearing aid devices, provide demonstrations and information.
• Ensure adherence to all clinical protocols, regulatory standards, and best practices.
• Make follow‑up calls to patients to ensure satisfaction with their devices.
• Oversee daily operations of multiple locations in the DFW Market to assist patients and provide full support.
• Hire, train, coach, and evaluate Hearing Center Coordinators to provide patients with excellent customer service and patient care.
• Foster a high performance, patient‑centered culture.
• Regular travel between assigned hearing centers, i.e. club to club to support team members.
• Drive Sales performance and revenue growth across all locations.
• Accountability for profit and loss performance of assigned hearing centers.
• Be a resource for your team while monitoring KPIs and implement strategies to exceed targets.

Skills

Leadership

Sales performance

Customer service

Customer service

Travel readiness

Education

Licensed Hearing Aid Dispenser or Audiologist

Job description

Job Description

Senior Hearing Instrument Specialist / Audiologist at Sam’s Club Dallas-Fort Worth, TX, USA.
Full Time - Manage Multiple Locations in the DFW Market.
Position: Senior Specialist (HIS or AuD).

Our Mission: "Helping People Hear Better"

Lucid Hearing is looking for a Senior Hearing Instrument Specialist near Dallas-Fort Worth, TX to add to our dedicated and passionate team. Lucid Hearing is a leading innovator in the field of assistive listening and hearing solutions, and it has established itself as a premier manufacturer and retailer of hearing solutions with its state‑of‑the‑art hearing aids, testing equipment, and a vast network of locations within large retail chains. As a fast‑growing business in an expanding industry, Lucid Hearing is constantly searching for passionate people to add to our family of associates.

Licensed Hearing Aid Dispenser / Audiologist Ideal Candidate

Lucid Hearing is looking for Senior Hearing Instrument Specialists and Audiologists who are motivated, ambitious and want to be a part of an industry‑disrupting sales model. Candidates should be licensed hearing aid dispensers and/or dispensing audiologists. A passion for helping the hearing‑impaired is a must‑have. For those interested in a career path as a hearing aids specialist, we at Lucid Hearing strive to promote from within, with two‑thirds of our Operations Leadership team promoted internally.

Why Work For Us As a Senior Hearing Specialist

• Competitive Base plus bonus incentives
• Growth opportunity and become a LEADER
• Health, vision, and dental insurance
• Fully paid life insurance
• 401(k) plan with matching
• Paid Time Off (PTO)
• Continued on the job training (virtual courses)
• Relocation Assistance

What You Will Be Doing as a Senior Hearing Instrument Specialist

Responsible for delivering high‑quality hearing healthcare services while overseeing the operational, financial, and team performance of multiple hearing centers. This role combines clinical expertise, leadership, sales management, and business accountability. The individual will supervise staff, drive revenue growth, ensure compliance, and maintain exceptional patient satisfaction across all assigned locations.

• Conduct comprehensive hearing evaluations and assessments
• Analyze test findings and make recommendations based off the customer’s hearing loss
• Recommend and dispense assistive listening and hearing solutions
• Educate patients in how to use and maintain the hearing aid devices, provide demonstrations and information
• Ensure adherence to all clinical protocols, regulatory standards, and best practices
• Make follow‑up calls to patients to ensure satisfaction with their assistive listening and hearing device
• Oversee daily operations of multiple locations in the DFW Market to assist patients and provide full support
• Hire, train, coach, and evaluate Hearing Center Coordinators to provide patients with excellent customer service and patient care
• Foster a high performance, patient‑centered culture
• Regular travel between assigned hearing centers, i.e. club to club to support team members
• Drive Sales performance and revenue growth across all locations
• Accountability for profit and loss performance of assigned hearing centers
• Be a resource for your team while monitoring key performance (KPIs) and implement strategies to exceed targets

Senior Hearing Specialist / Audiologist Qualifications

• Licensed Hearing Aid Dispenser and / or an Audiologist
• 5+ years of experience
• Managed Multiple Locations in Major Markets preferred
• Motivated by helping people hear better
• Proven track record in sales performance and revenue growth, with an ambitious sales attitude
• An entrepreneur mindset with problem‑solving skills, this role will have great autonomy
• Excellent leadership, coaching, interpersonal skills and follow‑up skills
• Ability to travel between multiple locations as needed

Our Hearing Clinic Location

We are looking for a Senior Hearing Aids Specialist/ Senior Audiologist in Dallas‑Fort Worth, TX or the surrounding area.

Additional Information

We are an Equal Employment Opportunity Employer.
All your information will be kept confidential according to EEOC guidelines.

© 2024 Lucid Hearing Holding Company, LLC All Rights Reserved.