Senior Healthcare Software Implementation Consultant

ResMed; United States; Remote; USD 91,000 - 114,000; Full time

Benefits offered by this job

Medical, Vision, Dental

Life Insurance

Disability Insurance

401(k)

Job summary

ResMed is seeking an Advanced Professional Services Consultant to lead the delivery of Brightree’s HME/DME solutions. You will manage end-to-end software implementations, configure systems, design workflows, and train customers while guiding a smooth transition to live operations.

You’ll collaborate with clients to understand business needs, develop tailored training materials, and drive adoption through remote sessions, while troubleshooting issues and handling escalations as a trusted advisor.

Qualifications

• 2+ years implementing healthcare software systems.
• Experience implementing and/or training on Brightree applications.
• 1+ year of experience training users on HME/DME applications.
• 1+ year of experience implementing forms-based software.
• Familiarity with SaaS applications and performance criteria.
• Ability to travel up to 30% (preferred).

Responsibilities

• Manage the successful implementation of the HME/DME product to Brightree customers. This includes management of all project-related activities including Consulting, system configuration, training, training materials development and team/customer communications.
• Provide remote implementation and training services related to Brightree HME/DME implementations.
• Drive working sessions with customers to understand and document business and technical requirements for HME/DME functionality.
• Provide status updates to management using standard reporting tools.
• Facilitate and conduct group trainings.
• Create HME/DME documentation for internal and customer usage. This includes configuration guides and training materials. Enhance these materials as required for product updates.
• Manage customer escalations through appropriate Brightree channels.
• Analyze, troubleshoot, document, and solve software issues reported by customers.
• Track and report product defects to Support for appropriate resolution.
• Successfully transition live customers to standard support processes.
• Provide feedback to Product Management and Development regarding product enhancements.

Skills

Healthcare impl

Project management

Training delivery

Remote sessions

Troubleshooting

Stakeholder management

Tools

Brightree apps

Job description

ResMed is seeking an Advanced Professional Services Consultant to lead the delivery of Brightree’s HME/DME solutions. You will manage end-to-end software implementations, configure systems, design workflows, and train customers while guiding a smooth transition to live operations.

You’ll collaborate with clients to understand business needs, develop tailored training materials, and drive adoption through remote sessions, while troubleshooting issues and handling escalations as a trusted advisor.