Senior Healthcare Field Account Manager

UnitedHealth Group; Indianapolis (IN); Remote; Full time

Job summary

A leading health care company seeks a Sr. Field Account Manager in Indianapolis to enhance customer relationships and service experience. The role includes educating clients on benefits, conducting enrollment meetings, and coordinating with internal teams. Candidates should have a strong background in customer service and be able to work in a collaborative environment, supporting healthcare initiatives.

Benefits

Comprehensive benefits package

Incentive programs

Stock purchase options

401(k)

Qualifications

• At least 2 years in a client-facing service role.
• Must obtain an insurance license within 30 days of hire.
• Ability to travel approximately 20% as needed.

Responsibilities

• Support customer service experience and resolve issues promptly.
• Conduct enrollment meetings and health fairs.
• Maintain strong relationships with internal teams and customers.

Skills

Communication skills

Presentation skills

Interpersonal skills

Analytical skills

Problem-solving skills

Tools

Microsoft Office

Virtual tools

Job description

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities, and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable, and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

The Sr. Field Account Manager supports service and engagement with customers to strengthen relationships with UnitedHealthcare. Responsibilities include educating customers on their benefit plans, wellness resources, and communicating administrative or service-related changes (e.g., network or pharmacy preferred drug changes). The role emphasizes coordinating with internal teams to resolve customer issues, conducting open enrollment meetings, wellness fairs, and facilitating communication between customers and internal service teams, including education on escalation paths.

Residents of Indiana may work remotely* to tackle challenging issues.

Primary Responsibilities:

1. Support the customer service experience at the field level by collaborating with the UMR Operations Team and other partners to resolve issues promptly.
2. Develop and maintain strong relationships with internal teams to manage customer service.
3. Support the SAE in resolving elevated customer requests, working with the Operations Team, and conducting customer consultations.
4. Facilitate regular customer meetings with the Operations Team to monitor issues and trends.
5. Train customers on web services and reporting tools.
6. Update the SAE on service trends, usage reporting, wellness initiatives, and improvement opportunities.
7. Participate in new business and finalist presentations to represent service experience.
8. Establish and maintain relationships with customers and brokers/consultants as needed.
9. Coordinate enrollment materials and resolve pre-implementation issues with the Implementation Team.
10. Conduct enrollment meetings and health fairs.
11. Demonstrate healthcare industry knowledge relevant to the customer’s industry.
12. Perform additional duties as assigned by management.

Our environment rewards performance, provides clear success pathways, and offers development opportunities.

Required Qualifications:

• Insurance license as required by law within 30 days of hire.
• At least 2 years in a client-facing service role.
• Proficiency in Microsoft Office and virtual tools.
• Excellent oral and written communication skills.
• Strong presentation skills in various settings.
• Interpersonal skills to influence internal partners.
• Advanced analytical and problem-solving skills.
• Ability to travel approximately 20% as needed.
• Valid Driver’s License.

Preferred Qualifications:

• Over 5 years of healthcare industry experience.
• Experience with Labor & Trust or Taft-Hartley funds.
• Background in Human Resources or Medical Benefits.

*All remote employees must adhere to UnitedHealth Group’s Telecommuter Policy.

The hourly pay range is $24.04 to $55.29, based on full-time employment and various factors including location, experience, and certifications. Benefits include comprehensive packages, incentive programs, stock purchase options, and 401(k).

Our mission is to help people live healthier lives and improve the healthcare system. We are committed to equity, environmental responsibility, and addressing health disparities, aligning with our enterprise priorities.

UnitedHealth Group is an Equal Opportunity Employer. Qualified applicants will be considered regardless of race, national origin, religion, age, sex, sexual orientation, gender identity, disability, veteran status, or other protected characteristics.

We are a drug-free workplace; candidates must pass a drug test prior to employment.