Regional Account Manager - Optum Specialty - Oncology

TPX; Baltimore (MD); Remote; Full time

Job summary

Join a leading healthcare organization as a Sr. Field Account Manager, where you will support clients by educating them on their benefits and maintaining strong relationships. This role requires excellent communication skills and a deep understanding of healthcare industry practices. You'll coordinate with various internal teams to ensure exceptional service and support for customers while helping to identify opportunities for improvement.

Benefits

Comprehensive benefits

Incentive programs

401k plan

Stock purchase options

Qualifications

• Must obtain an insurance license within 30 days of hire.
• At least 2 years in a client-facing service role.
• Strong analytical and problem-solving skills.

Responsibilities

• Educate customers on benefit plans and wellness resources.
• Coordinate with internal teams to resolve service issues.
• Conduct enrollment meetings and wellness fairs.

Skills

Oral communication

Written communication

Presentation skills

Interpersonal skills

Analytical skills

Problem-solving skills

Education

Insurance license

2 years of experience

Tools

Microsoft Office

Virtual productivity tools

Job description

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities, and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable, and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

The Sr. Field Account Manager supports service and engagement with customers to strengthen their relationship with UnitedHealthcare. Responsibilities include educating customers on their benefit plans, wellness resources, and communicating administrative changes (e.g., network or pharmacy drug updates). The role involves coordinating with internal teams to resolve service issues, conducting open enrollment meetings, wellness fairs, and facilitating the relationship between customers and internal service teams, including education on escalation paths.

If you reside in Indiana, you will have the flexibility to work remotely* as you take on some challenging tasks.

Primary Responsibilities:

1. Support the service experience by working with the UMR Operations Team and other partners to resolve issues promptly.
2. Develop and maintain strong relationships with internal teams to manage customer service experience.
3. Support the SAE in resolving escalated customer service requests and conducting customer consultations.
4. Facilitate customer meetings with the Operations Team to address issues and identify service trends.
5. Train customers on web services and reporting tools.
6. Update SAE on customer service trends, reporting, wellness initiatives, and improvement opportunities.
7. Participate in new business and finalist presentations to represent service experience.
8. Establish and maintain relationships with customers and brokers/consultants as needed.
9. Coordinate enrollment materials and resolve pre-implementation service issues with the Implementation Team.
10. Conduct enrollment meetings and health fairs.
11. Demonstrate healthcare industry knowledge and understanding of customer-specific industries.
12. Perform other duties as assigned by management.

We offer a rewarding environment that challenges you and provides clear growth opportunities, along with development for future roles.

Required Qualifications:

• Insurance license as required by law within 30 days of hire.
• At least 2 years of experience in a client-facing service role.
• Proficiency in Microsoft Office and virtual productivity tools.
• Excellent oral and written communication skills.
• Strong presentation skills in various settings.
• Interpersonal skills with the ability to influence internal partners.
• Advanced analytical and problem-solving skills.
• Ability to travel approximately 20% as required.
• Valid Driver’s License.

Preferred Qualifications:

• Over 5 years of experience in the healthcare industry.
• Experience with Labor & Trust or Taft-Hartley health funds.
• Background in Human Resources or Medical Benefits.

*All remote employees must adhere to UnitedHealth Group’s Telecommuter Policy.

The hourly range for this role is $24.04 to $55.29, based on full-time employment, market factors, experience, and certifications. UnitedHealth Group offers comprehensive benefits, incentive programs, stock purchase options, and a 401k plan. Starting a career here means access to a wide array of benefits and growth opportunities.

Our mission is to help people live healthier lives and improve the health system for all. We are committed to equity, environmental sustainability, and addressing health disparities, especially among marginalized groups. UnitedHealth Group is an Equal Opportunity Employer and a drug-free workplace requiring a pre-employment drug test.