Senior Health Systems Customer Success Leader

Quest Diagnostics; Marlborough (MA); On-site; USD 130,000 - 150,000; Full time

Benefits offered by this job

Company car

Gas card

401(k) match

Education assistance

Stock purchase plan

Insurance

Job summary

Quest Diagnostics is seeking a Sr. Customer Success Manager, Health Systems to cultivate long-term Health System partnerships and secure revenue retention. The role spans the North Region, including New England, with significant regional travel and a company car/gas card provided.

You will manage contracts, align services with client goals, and drive expansion opportunities. As a senior customer advocate, you will collaborate with cross-functional teams to resolve complex issues, educate

Qualifications

• Bachelor’s degree required.
• 7+ years in high-volume healthcare or lab-services customer-facing roles.
• Strong business acumen with ability to read financials, pricing, and contracts.

Responsibilities

• Develop and nurture long-term Health System relationships to protect revenue and drive expansion.
• Lead upsell opportunities to broaden Quest’s products and services.
• Coordinate cross-functional teams to ensure customer satisfaction and issue resolution.
• Serve as a trusted advisor, translating client needs into practical solutions.

Skills

Executive presence

Communication skills

Business acumen

Problem solving

Education

Bachelor’s Degree

Job description

Quest Diagnostics is seeking a Sr. Customer Success Manager, Health Systems to cultivate long-term Health System partnerships and secure revenue retention. The role spans the North Region, including New England, with significant regional travel and a company car/gas card provided.

You will manage contracts, align services with client goals, and drive expansion opportunities. As a senior customer advocate, you will collaborate with cross-functional teams to resolve complex issues, educate