Remote Strategic Health System Key Accounts Director

Quest Diagnostics; Secaucus (NJ); On-site; USD 110,000 - 140,000; Full time

Job summary

Quest Diagnostics seeks an experienced client relationship leader to manage health-system accounts, drive retention, and expand services through upselling. You will coordinate contract execution, manage P&L for assigned accounts, and collaborate with cross-functional teams to deliver value to clients.

Requires 8–10 years in health-system customer services, a Bachelor's degree, and strong business acumen. Travel 25–50% is expected; remote work option available for suitable candidates.

Qualifications

• Strong executive presence and ability to gain trust with leadership.
• Excellent written and verbal communication across levels.
• Experience in health-system customer services and contract management.

Responsibilities

• Own primary co-lab account relationships with health-system clients.
• Identify opportunities and coordinate strategies to drive profitable growth.
• Interpret and manage laboratory management contracts; renewals as needed.
• Build relationships with hospital leadership and Quest leadership teams.
• Coordinate with Commercial and Operations to ensure smooth transitions and minimize risk.
• Lead business reviews and annual account planning for top hospital clients.

Skills

Executive presence

Interpersonal skills

Business communication

Problem solving

Strategic account management

Education

Bachelor's Degree

Job description

Quest Diagnostics seeks an experienced client relationship leader to manage health-system accounts, drive retention, and expand services through upselling. You will coordinate contract execution, manage P&L for assigned accounts, and collaborate with cross-functional teams to deliver value to clients.

Requires 8–10 years in health-system customer services, a Bachelor's degree, and strong business acumen. Travel 25–50% is expected; remote work option available for suitable candidates.