Senior Health Outreach & Enrollment Advocate

ArchWell Health; Peoria (AZ); On-site; USD 55,000 - 85,000; Full time

Job summary

ArchWell Health is a new, innovative healthcare provider focused on seniors in comfortable neighborhood clinics. Membership Consultants act as outside healthcare sales professionals, growing our patient base by engaging with seniors, communities, and referral sources to connect eligible patients with ArchWell Health centers.

Responsibilities include direct-to-consumer outreach, community events, partnerships with health plan agents, and leveraging Salesforce to document activities.

Qualifications

• 1 year of Sales or Community Relations experience required; 2+ years preferred.
• Valid driver's license required.
• Experience with a health plan, FMO / benefits broker, or provider is preferred.
• Experience working with or selling to the senior community or medically underserved preferred.

Responsibilities

• Drives new patient enrollment year-round by identifying, cultivating, and securing new patients through direct-to-consumer, business-to-business, and community stakeholder relationships.
• Meets individual seniors and groups in their homes, senior centers, houses of worship, and other community gathering places to evangelize the ArchWell Health mission & value proposition for seniors.
• Plans, coordinates, and executes local events in the community and in our centers to help reach our ideal patients (e.g. medically underserved, Medicare-eligible seniors).
• Cultivates relationships with individual health plan agents, independent brokers, social workers, case workers, senior housing managers, senior centers, and related community providers to position ArchWell Health as their preferred provider for senior healthcare when referring or assigning patients to a primary care physician.
• Partners with ArchWell Health Community Relations on initiatives with community officials/influencers, businesses, and public health programs that appropriately drive new patient growth.
• Coordinators with health plan agents and brokers to ensure prospective patients are enrolled in an accepted health plan and assigned to ArchWell Health in a timely manner.
• Leverages sales & marketing tools (e.g. Salesforce) to identify and cultivate new patients, maintain current prospect information, and document sales interactions.
• Provides monthly activity calendar reflecting community access points and tabletop venues. Creates penetration plans and initiatives in target sub-markets & channels.
• Engages with new patients through and beyond their first appointment. Maintains relationships with enrolled patients to positively impact retention. Helps address and resolve customer complaints and issues.
• Travel Required: Very limited outside of local market (under 10%)

Skills

Sales experience

Community outreach

Communication skills

Education

HS Diploma/GED

Bachelor's degree helpful

Tools

Salesforce

Job description

ArchWell Health is a new, innovative healthcare provider focused on seniors in comfortable neighborhood clinics. Membership Consultants act as outside healthcare sales professionals, growing our patient base by engaging with seniors, communities, and referral sources to connect eligible patients with ArchWell Health centers.

Responsibilities include direct-to-consumer outreach, community events, partnerships with health plan agents, and leveraging Salesforce to document activities.