Senior Head of Parts & Service Operations

Colonial Group; North Franklin (CT); On-site; USD 90,000 - 140,000; Full time

Job summary

Allegiance Trucks in Connecticut is seeking a Fixed Operations Branch Manager to lead the day-to-day operation of the parts and service departments and to develop a high-performing team focused on customer service and dealership excellence.

You will drive growth, oversee operations, mentor staff, resolve customer concerns, and stay ahead of industry trends to strengthen Allegiance Trucks' position in the market.

Qualifications

• Minimum high school diploma or equivalent.
• Bachelor’s degree in business, management or related field preferred.
• Minimum 8+ years in a management role within commercial truck dealership or related field.
• Valid state driver’s license and clean driving record.

Responsibilities

• Lead the day-to-day operations of the parts and service departments.
• Provide leadership for the growth of the parts and service departments.
• Ensure effective and efficient operations of parts and service departments.
• Develop employees to enhance their performance and career growth.
• Uphold customer focus by addressing customer concerns and resolving issues timely and professionally.
• Foster a positive work environment.
• Stay up on industry trends and competitive offerings.
• Gather and share information from customers and other dealers to help Allegiance better serve customers and grow market share.

Skills

Leadership

Business acumen

Communication

Time management

Adaptability

Problem solving

Education

High school diploma or equivalent

Bachelor’s degree in business/management or related field

Tools

Dealership management software

Job description

Allegiance Trucks in Connecticut is seeking a Fixed Operations Branch Manager to lead the day-to-day operation of the parts and service departments and to develop a high-performing team focused on customer service and dealership excellence.

You will drive growth, oversee operations, mentor staff, resolve customer concerns, and stay ahead of industry trends to strengthen Allegiance Trucks' position in the market.