Senior Hardware Systems Engineer - AI Compute & Data Center

Graphcore; Austin, Northern (TX, KY); Hybrid; USD 150,000 - 190,000; Full time

Benefits offered by this job

Medical/Dental/Vision

FSAs/HSAs

Disability and life insurance

401(k) retirement plan

Commuter benefits

Wellness services

Employee Assistance Program

Job summary

Graphcore is seeking a Staff Hardware Engineer to provide advanced operational, diagnostic, and engineering support for Arm-based hardware platforms across lab and data center environments. This role focuses on hardware bring-up, validation, and troubleshooting of complex AI compute platforms, including server blades, racks, and rack-scale infrastructure.

The successful candidate will collaborate closely with engineering, platform, and data center teams to ensure the reliability and performance

Qualifications

• Bachelor’s degree in Electrical Engineering, Computer Engineering, Computer Science (or related field).
• 7 years experience with server hardware architectures and board-level debugging.
• Experience analyzing system logs, hardware telemetry, and power/thermal metrics to isolate hardware failures.
• Hands-on experience with HPC systems, AI compute platforms, or rack-scale infrastructure.
• Strong collaboration skills and ability to work effectively in fast-paced engineering environments.
• Excellent written and verbal communication skills.
• Experience supporting prototype or pre-production hardware bring-up.
• Familiarity with data center facilities, including liquid cooling and power distribution systems.
• Experience using Python, Bash, or automation tools for hardware validation or troubleshooting.
• Exposure to structured failure analysis and reliability engineering methodologies.

Responsibilities

• Lead advanced break-fix troubleshooting for server blades, motherboards, power systems, and rack-scale infrastructure.
• Support engineering bring-up activities, including component validation and firmware interaction testing.
• Diagnose system-level failures involving thermal behavior, power anomalies, network configuration, and BIOS/BMC issues.
• Collaborate with server engineering teams to perform root cause analysis and propose corrective actions or design improvements.
• Support deployment and rollout of next-generation hardware platforms through structured validation and qualification cycles.
• Interface with facilities and infrastructure teams to understand environmental factors impacting system reliability.
• Develop and maintain standard operating procedures (SOPs), troubleshooting guides, and validation documentation.
• Provide guidance and mentorship to junior technicians and engineers on troubleshooting methodologies and hardware diagnostics.
• Participate in on-call rotations or off-hours support during critical engineering milestones or hardware bring-up phases.

Skills

Server hardware troubleshooting

Collaboration skills

Written and verbal communication

Education

Bachelor’s degree in Electrical Engineering, Computer Engineering, Computer Science

Tools

Python

Bash

Automation tools

Job description

Graphcore is seeking a Staff Hardware Engineer to provide advanced operational, diagnostic, and engineering support for Arm-based hardware platforms across lab and data center environments. This role focuses on hardware bring-up, validation, and troubleshooting of complex AI compute platforms, including server blades, racks, and rack-scale infrastructure.

The successful candidate will collaborate closely with engineering, platform, and data center teams to ensure the reliability and performance