Senior Hardware/Software Installation Technician (Survey Team Lead)

Remote; San Francisco (CA); On-site; USD 120,000 - 160,000; Full time

Job summary

Agile Defense is seeking a Senior Hardware/Software Installation Technician (Survey Team Lead) to perform field site surveys for a US Military IT modernization program. You will lead technical surveys, document requirements, and oversee installation of hardware and software in CONUS/OCONUS environments.

The role requires 10+ years in hardware/software integration, DoD survey experience, and proficiency with Visio/AutoCAD for diagrams and power calculations. Travel 90% is expected.

Qualifications

• Bachelor’s degree in IT/Engineering and 10+ years in hardware/software integration and cabling.
• DoD or Federal Government site survey experience.
• MS Visio for network diagrams and rack elevations.

Responsibilities

• Lead physical site surveys at military installations to validate power, space, cooling, and connectivity for new deployments.
• Develop Site Survey Reports (SSRs) and Installation Design Plans (IDPs) with floor plans and BOMs.
• Install, configure, and troubleshoot IT hardware (routers, switches, crypto devices, UPS).
• Load and configure Windows/Linux and apply baselines per DoD cybersecurity standards.
• Generate installation documentation and coordinate with PMO and government POCs.

Skills

Active Secret Clearance

Top Secret clearance preferred

Education

Bachelor’s degree in IT/Engineering

Tools

Microsoft Visio

AutoCAD

Job description

About Agile Defense

At Agile Defense we know that action defines the outcome and new challenges require new solutions. That's why we always look to the future and embrace change with an unmovable spirit and the courage to build for what comes next.

Our vision is to bring adaptive innovation to support our nation's most important missions through the seamless integration of advanced technologies, elite minds, and unparalleled agility-leveraging a foundation of speed, flexibility, and ingenuity to strengthen and protect our nation's vital interests.

Job Description

Our Agile Defense team, the premier providers of innovative Information Technology (IT) services and communications support to the Department of War and Federal Agencies, is growing. We're increasing our team to support the US Army. The program delivers end-to-end EFIS&T services—including survey and design through installation, security, and testing. This work spans NIPR and SIPR networks, Wi-Fi, VoIP, ISP/OSP infrastructure, and voice modernization across all CONUS Army installations.

We are seeking an experienced Senior Hardware / Software Installation Technician (Survey Team Lead) to contribute to technical site surveys for a critical US Military IT modernization program. In this role, you will serve as a technical lead, responsible for evaluating infrastructure readiness, documenting requirements for network and system upgrades, and overseeing the installation of hardware and software solutions.

The ideal candidate is a field-proven technician who can expertly navigate military facilities, author and produce detailed Site Survey Reports (SSRs), mentor fellow technicians while interfacing directly with the Project Manager, Program Management Office (PMO) and Government Points of Contact (POCs).

Education and Background

• Bachelor’s degree in IT/Engineering with at least 10 years experience in hardware/software integration and structured cabling.

• Proven experience conducting site surveys for DoD or Federal Government environments.

• Proficiency in Microsoft Visio for creating network diagrams and rack elevations.

• Strong understanding of power requirements (NEMA plugs, UPS sizing, BTU calculations).

• Knowledge of fiber optic and copper cabling standards (single-mode, multi-mode, CAT6)

Years of Experience

10 years

Required Skills

• Active Secret Clearance; Top Secret preferred

• Must be able to travel 90% of the time on deployments for both CONUS and potentially OCONUS locations

• Lead physical site surveys at military installations (CONUS and OCONUS) to validate power, space, cooling (HVAC), and connectivity requirements for new equipment deployments.

• Analyze existing network infrastructure (fiber/copper cabling, patch panels, conduit) to determine upgrade requirements.

• Develop comprehensive Site Survey Reports (SSRs) and Installation Design Plans (IDPs), including floor plans, rack elevation diagrams, and power calculations. Generate accurate Bills of Materials (BOMs) to support procurement and logistics for upcoming installations.

• Perform installation, configuration, and troubleshooting of IT hardware (routers, switches, crypto devices, and UPS units) and associated software/firmware.

• Load and configure operating systems (Windows/Linux) and apply system baselines (e.g., STIGs) in accordance with DoD cybersecurity standards.

• Conduct "burn-in" testing and validation of systems prior to final acceptance.

• Troubleshoot complex hardware/software interoperability issues in the field, coordinating with backend engineering teams for resolution.

• Act as the primary technical liaison between the Program Management Office (PMO) and the site customer (bases, camp, posts, and stations).

• Create and maintain engineering drawings using Microsoft Visio or AutoCAD.

• Ensure all field activities comply with safety regulations and military installation access procedures.

• Provide After Action Reports (AARs) and daily status updates during travel to Prime.

• Ensure Agile Defense teammates remain up to date and current on all required training and certifications.

Preferred Skills

• US Army Signal Brigade / DISA / DoDIN network installation/modernization experience

• Computer Aided Design (CAD) Information Technology

• BICSI Technician or RCDD certification

Working Conditions

Ability to lift and carry equipment up to 50 lbs; ability to work in confined spaces (server closets, raised floors).

Our Core Values

• Happy - Be Infectious. Happiness multiplies and creates a positive and connected environment where motivation and satisfaction have an outsized effect on everything we do.

• Helpful - Be Supportive. Being helpful is the foundation of teamwork, resulting in a supportive atmosphere where collaboration flourishes, and collective success is celebrated.

• Honest - Be Trustworthy. Honesty serves as our compass, ensuring transparent communication and ethical conduct, essential to who we are and the complex domains we support.

• Humble - Be Grounded. Success is not achieved alone, humility ensures a culture of mutual respect, encouraging open communication, and a willingness to learn from one another and take on any task.

• Hungry - Be Eager. Our hunger for excellence drives an insatiable appetite for innovation and continuous improvement, propelling us forward in the face of new and unprecedented challenges.

• Hustle - Be Driven. Hustle is reflected in our relentless work ethic, where we are each committed to going above and beyond to advance the mission and achieve success.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities