Senior Hardware Quality Engineer - Customer & Equity

NVIDIA; Santa Clara (CA); On-site; USD 168,000 - 258,750; Full time

Benefits offered by this job

Equity

Benefits

Job summary

NVIDIA is looking for a Customer Quality Engineer to deliver exceptional customer support and drive satisfaction through effective problem-solving strategies. You’ll analyze customer feedback, track quality metrics, and coordinate audits while collaborating across departments.

The ideal candidate will hold a BS or MS in electrical engineering and have 8+ years of relevant experience. Competitive base salary ranging from $168,000 to $258,750, along with equity and benefits. NVIDIA promotes diversity and is an equal opportunity employer.

Qualifications

• 8+ years of experience in an electronics customer quality role.
• Quickly comprehend technical details relevant to understanding customer complaints.
• Dedicated and able to work with minimum supervision.

Responsibilities

• Participate/lead conference calls and meetings with customers.
• Track customer quality metrics with regular reporting.
• Coordinate customer audits for NVIDIA HQ and contract manufacturers.

Skills

Customer interface experience

8D problem-solving tools/methods

Excellent written and oral communication

Interpersonal skills

Leadership skills

MS Office proficiency

Data analytical skills

Education

BS or MS degree in electrical engineering or related technical discipline

Tools

MS Office

Job description

NVIDIA is looking for a Customer Quality Engineer to deliver exceptional customer support and drive satisfaction through effective problem-solving strategies. You’ll analyze customer feedback, track quality metrics, and coordinate audits while collaborating across departments.

The ideal candidate will hold a BS or MS in electrical engineering and have 8+ years of relevant experience. Competitive base salary ranging from $168,000 to $258,750, along with equity and benefits. NVIDIA promotes diversity and is an equal opportunity employer.