Senior Hardware Customer Quality Engineer

NVIDIA; Santa Clara (CA); On-site; USD 168,000 - 258,750; Full time

Benefits offered by this job

Equity

Benefits

Job summary

NVIDIA is looking for a Customer Quality Engineer to deliver exceptional customer support and drive satisfaction through effective problem-solving strategies. You’ll analyze customer feedback, track quality metrics, and coordinate audits while collaborating across departments.

The ideal candidate will hold a BS or MS in electrical engineering and have 8+ years of relevant experience. Competitive base salary ranging from $168,000 to $258,750, along with equity and benefits. NVIDIA promotes diversity and is an equal opportunity employer.

Qualifications

• 8+ years of experience in an electronics customer quality role.
• Quickly comprehend technical details relevant to understanding customer complaints.
• Dedicated and able to work with minimum supervision.

Responsibilities

• Participate/lead conference calls and meetings with customers.
• Track customer quality metrics with regular reporting.
• Coordinate customer audits for NVIDIA HQ and contract manufacturers.

Skills

Customer interface experience

8D problem-solving tools/methods

Excellent written and oral communication

Interpersonal skills

Leadership skills

MS Office proficiency

Data analytical skills

Education

BS or MS degree in electrical engineering or related technical discipline

Tools

MS Office

Job description

What you will be doing:

• Participate/lead conference calls and F2F meetings with customers related to quality weekly/monthly.
• Track customer quality metrics with regular reporting to the customer and internal management.
• Coordinate and participate in customer audits for NVIDIA HQ and contract manufacturers.
• In crisis/customer critical issue situations, quickly assimilate technical details to:
  • Understand the critical elements of the issue and provide direction to the working team.
  • Comprehend the significance of results from various technical activities and formulate responses to customers.
• Interface with customers, integrators and partners onsite at their location to support problem solving and issue resolution as needed.
• Craft customer presentations covering statuses of root cause, risk assessments, corrective actions, preventative actions and recovery plans for complaints.
• Work cross‑functionally among internal organizations, coordinating activities to assess product risk, drive problem solving and achieve continuous improvement, increasing customer satisfaction.

What we need to see:

• BS or MS degree from a leading university in electrical engineering, quality, or related technical discipline (or equivalent experience).
• 8+ years of experience in an electronics customer quality role.
• Customer interface experience is critical.
• Quickly comprehend technical details relevant to understanding customer complaints.
• Excellent proficiency with 8D problem‑solving tools/methods.
• Excellent written and oral communication skills.
• Interpersonal skills with a logical approach to problem solving, good time‑management, and task prioritization skills.
• Dedicated and able to work with minimum supervision.
• Strong leadership skills with experience coordinating teams with multiple disciplines.
• Proficient using MS Office software tools, data analytical tools, and email communications.

Ways to stand out from the crowd:

• Background of semiconductor manufacturing processes such as Si fab, package assembly and final test.
• Background with SMT and PCBA manufacturing practices and controls.
• Knowledge of electronics reliability standards at the component, board, or system level.
• Knowledge of server system hardware and software design, development, architecture, or testing.
• Proven history of developing close working relationships with customer quality teams and using structured problem‑solving to find solutions to their issues.

Your base salary will be determined based on your location, experience, and the pay of employees in similar positions. The base salary range is 168,000 USD – 258,750 USD for Level 4, and 200,000 USD – 322,000 USD for Level 5.

You will also be eligible for equity and benefits.

NVIDIA is committed to fostering a diverse work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.