Senior Hardware Production Support Engineer

Viasat; Carlsbad (CA); On-site; USD 50,000 - 81,000; Full time

Job summary

Viasat in Carlsbad, CA is seeking a seasoned hardware specialist to support multiple networking products in production and future programs. You will fix complex digital PWAs, perform tests, and collaborate with engineers to ensure quality across environments.

The role requires 15+ years in hardware repair, US citizenship for SECRET clearance, and strong documentation and communication skills. Onsite work with up to 10% travel is expected, using Windows/Linux and various test equipment.

Qualifications

• 15+ years of hardware fixing or sustaining experience.
• US citizenship and ability to obtain and maintain a SECRET security clearance is required.
• Must be able to prioritize, be detail oriented, and have a history of managing time well to accomplish multiple tasks in parallel.
• Strong written and verbal communication skills, proficiency in collaborating with a temporally and geographically diverse team.
• Ability to document and report on technical solutions/findings.
• Good working knowledge of MS Office products for documentation creation and modification.
• Extensive familiarity with standard test equipment (i.e., oscilloscopes, spectrum analyzer, power supplies, etc.)
• Deep knowledge of production related processes and common failure modes.
• Keen desire to expand understanding through continuous learning.
• Desire to be part of a multidisciplinary team to evaluate and fix production related issues.
• Capacity to operate autonomously, proactively address tasks, and assume responsibility for outcomes.
• Ability to travel up to 10%.
• This is an onsite role based in Carlsbad, CA.

Responsibilities

• Independently fix complex digital PWAs (Processors, memory, FPGAs, CPLD, microcontrollers) down to component level root cause and coordinate/perform repairs and retests.
• Identify rework needed to isolate and/or repair problems.
• Integrate and debug designs in the laboratory.
• Work closely with engineers to devise and monitor tests for solving problems.
• Perform Design verification testing to requirements compliance.
• Perform Environmental testing on components and systems.
• Use of both Windows and Linux operating systems to develop and complete tests.
• Assembly, design, and operate custom test fixtures/equipment.
• Write and update Test procedures.
• Use Visio and similar tools to document system testing, re-work and debug instructions.
• Knowledge and use of scripting languages, e.g. PERL, PYTHON a plus.
• Able to be the main point of contact for multiple products for support issues.

Skills

Hardware repair

Scripting (PERL/PYTHON)

Test equipment usage

Documentation

Windows & Linux

Communication

Travel up to 10%

Education

Associate's or Bachelor's Degree in Electrical Engineering or Computer Engineering

Tools

Oscilloscopes

Spectrum analyzer

Power supplies

Test fixtures

Visio

Job description

Viasat in Carlsbad, CA is seeking a seasoned hardware specialist to support multiple networking products in production and future programs. You will fix complex digital PWAs, perform tests, and collaborate with engineers to ensure quality across environments.

The role requires 15+ years in hardware repair, US citizenship for SECRET clearance, and strong documentation and communication skills. Onsite work with up to 10% travel is expected, using Windows/Linux and various test equipment.