Position Overview
We are seeking a Senior Hair Care Technical Documentation Specialist to support the organization, maintenance, and integrity of technical documentation within a Hair Care R&D environment. This position requires extensive knowledge of Hair Care technology, hair structure and function, technical testing methods and endpoints, and the claims support process.
Location: Cincinnati, OH
Employment Type: Full-Time Contract
Schedule: 40 hours per week
Travel: Up to 20%
Key Responsibilities
Hair Care Technical Documentation
- Organize and maintain technical documentation related to Hair Care technologies, methods, endpoints, and claims support
- Apply knowledge of hair structure and function when reviewing and categorizing technical information
- Maintain documentation associated with Hair Care technical methods and testing endpoints
- Support documentation throughout the claims substantiation and support process
- Maintain accurate information within the Hair Care POC system of record
- Ensure technical documentation is complete, accurate, logically organized, and readily accessible
- Proofread and review technical documents for accuracy, consistency, and clarity
Document Management & Archiving
- Develop and maintain effective electronic and physical document archiving systems
- Label, sort, categorize, and retrieve technical documents
- Establish and support long-term document storage strategies
- Maintain documentation integrity throughout the document lifecycle
- Control access to technical documents and sensitive information
- Identify and appropriately remove or archive obsolete documentation
- Utilize electronic document management and storage applications
- Perform document transcription and conversion activities as needed
Quality & Compliance
- Ensure documentation practices align with applicable regulatory and organizational requirements
- Support internal and external audits by locating and providing required technical documentation
- Maintain accurate records and documentation traceability
- Work with cross-functional colleagues to ensure consistent documentation practices
- Identify documentation gaps and support corrective actions when necessary
Technical Collaboration
- Collaborate with R&D, technical, claims, and other cross-functional teams
- Translate complex technical information into clear and logically structured documentation
- Independently manage assigned documentation activities and priorities
- Support teams in retrieving and interpreting historical technical information
- Maintain consistency across Hair Care technical records and supporting documentation
Required Qualifications
- Extensive professional experience within Hair Care technology and/or Hair Care R&D
- Strong working knowledge of Hair Care technology
- Strong understanding of hair structure and function
- Experience with Hair Care technical methods and endpoints
- Direct knowledge of the claims support and substantiation process
- Experience working with a Hair Care POC system of record
- Strong technical and scientific documentation experienceExperience organizing, maintaining, and retrieving complex technical records
- Strong written communication skills with the ability to produce clear, logical technical documentation
- Ability to work independently with a high degree of accountability
- Strong attention to detail and documentation integrity
Preferred Qualifications
- Extensive experience supporting Hair Care research and development
- Experience managing technical documentation throughout the product or technology lifecycle
- Experience supporting regulatory, quality, or technical audits
- Electronic document management and archival system experience
- Experience developing long-term technical documentation and storage strategies
- Experience working across R&D, claims, product development, and technical teams
Candidate Must-Haves
- Deep Hair Care technology knowledge
- Strong understanding of hair structure and function
- Hair Care technical methods and endpoints experience
- Claims support process experience
- Experience with the Hair Care POC system of record
- Technical documentation and records management experience
- Strong, clear, and logical writing skills
- Ability to work independently and remain accountable for assigned deliverables
- Strong attention to detail and documentation integrity
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