Senior Guest Services Manager

Coborn's Incorporated; Houghton (MI); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

10% employee discount

Get Paid Daily with DailyPay

Paid Time Off

Paid Floating Holidays

Sunday Premium Pay

Employee recognition programs

401(k) plan options

Employee Stock Ownership Program

Education benefits

Health & Wellness Programs

Job summary

Coborn's Incorporated is seeking a Senior Guest Services Manager in Houghton, Michigan. This role involves providing leadership to the front-end team while ensuring high standards of guest service. Key responsibilities include training and supervising cashiers and customer service members, overseeing the front-end operations.

The ideal candidate will have previous retail or customer service experience and a passion for achieving excellent guest interactions. This position offers numerous benefits including a discount on grocery items and a robust employee assistance program.

Qualifications

• Must be at least 18 years of age.
• Previous retail/customer service experience preferred.

Responsibilities

• Oversee the front-end team and ensure high standards of guest service.
• Manage supervision, training, and development of front-end staff.
• Ensure successful operation of cash registers and other front-end functions.

Skills

Customer service

Leadership

Team development

Job description

Overview

Join our team as our Senior Guest Services Manager (Customer Service/Front End Department Manager). We're on the search for someone who is passionate about providing leadership and direction to the front-end team while maintaining high standards of guest service throughout the front‑end operations. This position is responsible for the ongoing supervision, training, coaching and development of all front end team members including cashiers, baggers, cart pushers, customer service desk team members, and self‑checkout representatives. With your Guest Services Manager as your assistant, you'll oversee the successful operation of the front end department including cash registers, bookkeeping, parcel pickup, cart room, click and collect, and parking lot areas.

We're proud to offer a variety of benefits to both our full‑time and part‑time employees, including:

• 10% employee discount on grocery items, with additional franchise‑specific discounts available at company owned Ace Hardware, Caribou Coffee, Erbert and Gerbert's, and Pet Supplies Plus locations.
• Get Paid Daily with DailyPay – for employees who would like access to their pay before payday, we offer this great benefit!
• Paid Time Off (PTO/Vacation)
• Paid Floating Holidays & time and a half (1 ) paid for hours worked on a company‑recognized holiday!
• Sunday Premium Pay – an extra $1 per hour for hours worked on Sundays (some exclusions apply)
• Paid Military Leave
• Employee recognition programs with monetary rewards including in‑store vouchers, years of service, and employee of the month
• Employee Health & Wellness Programs, Challenges and Resources – to assist our team members in living a life of wellbeing!
• Employee Assistance Program (EAP) – unlimited phone access to legal, financial, and work‑life services and up to five free in‑person counseling sessions, per situation/issue, per year
• Access to a national discount marketplace for travel, electronics, auto/home insurance, entertainment and more!
• Tools, resources and opportunities for career growth and development
• 401(k) plan options – we also match up to 20% of the first 5% contributed
• Participation in our Employee Stock Ownership Program (ESOP) – yes, we’re employee‑owned! Our team members benefit from the success of the company through this company‑sponsored benefit!
• Education benefits including tuition discount and scholarship programs
• Additional voluntary benefits – such as vision, accident and critical illness insurances

If you’re hired or promoted into a full‑time position with our company, you will also be eligible for: Medical & Dental Insurance, Health Savings Account (HSA), Flexible Spending Account (FSA), Tuition Reimbursement, Adoption Reimbursement, Paid Family Caregiver Leave, as well as company‑sponsored Term Life Insurance, Accidental Death & Dismemberment Insurance, and Short‑Term & Long‑Term Disability Insurance!

Qualifications

• Must be at least 18 years of age.
• Previous retail/customer service experience preferred.

We believe that building a team of people with different backgrounds, beliefs, experiences and perspectives inspires fresh thinking and opens us up to new possibilities. We are an EEO/AA Employer – All qualified individuals, including minorities, females, veterans and individuals with disabilities are encouraged to apply.