Senior GTM Systems Administrator (Remote, USA)

Grafana Labs; Remote (OR); Remote; USD 138,000 - 165,000; Full time

Job summary

Join a forward-thinking company as a Senior Salesforce Administrator, where your expertise will drive the efficiency of a dynamic Salesforce ecosystem. Collaborate with cross-functional teams to enhance system capabilities, ensuring data integrity while automating key business processes. This role not only allows you to lead strategic initiatives but also empowers you to mentor junior members, fostering a culture of continuous improvement. If you are passionate about leveraging technology to improve business operations in a fast-paced environment, this opportunity is perfect for you.

Benefits

Equity

Bonus

Flexible Work Hours

Health Insurance

Professional Development Opportunities

Qualifications

• 6+ years of experience in Salesforce administration.
• Expertise in managing data integrity and automation.

Responsibilities

• Design and optimize Salesforce solutions for Sales and Marketing teams.
• Ensure data quality and support integrations with GTM tools.

Skills

Salesforce Administration

Salesforce CPQ

Data Management

Excellent Communication Skills

Education

Salesforce Advanced Certification

Tools

Gong

Zoominfo

Job description

Senior GTM Systems Administrator (Remote, USA)

United States (Remote)

Description of Duties

As a Senior Salesforce Administrator on the GTM Tools and Tech team at Grafana, you will play a key role in driving the scalability and efficiency of our Salesforce ecosystem. Collaborating closely with other Salesforce admins and cross-functional partners, you’ll lead the design, configuration, and optimization of solutions that support our GTM team. Your responsibilities will include managing complex system enhancements, ensuring data integrity, automating business processes, and supporting integrations with other GTM tools. You'll also help define and enforce best practices, mentor junior team members, and contribute to strategic initiatives that enable the go-to-market organization to operate with agility and insight.

Key Responsibilities

Salesforce Configuration & Optimization: Design, build, and maintain scalable Salesforce solutions that support Sales, Marketing, and Customer Success teams.Implement advanced automation using Flows, Process Builder, and other declarative tools.Participate in change management, release cycles, and UAT processes.

Data Management & Integrity: Ensure data quality through validation rules, duplicate management, and consistent data governance practices. Support data migrations and cleanup efforts in collaboration with RevOps and Data teams.

Integration Support: Support integrations between Salesforce and key GTM tools (e.g Gong, Grafana, LeanData, Zoominfo etc.) Collaborate with engineering, data and third-party vendors to ensure seamless data flow and system stability especially with our custom API’s.

Qualifications

• Experience in a Sales or GTM organization
• 6+ years: Salesforce administration and advanced certification
• Experience within Salesforce: CPQ
• Experience with the following: Gong, Zoominfo (will fill in more tools)
• Excellent communication skills with senior management audiences- explain “what it is”, “why it matters” and “what should we do” in terms of your projects and solutions; deliver customer-oriented KPIs and solutions in order to ensure alignment with those audiences
• Located in the United States or Canada

A plus if you have the following

• Salesforce Security & Access Controls: Manage roles, profiles, permission sets, and sharing rules to ensure secure and scalable data access across GTM teams.
• Audit & Compliance Readiness: Support compliance initiatives by maintaining clear audit trails, file history tracking, and robust security protocols.
• Security Best Practices: Stay current with Salesforce security updates, perform regular org health checks, and champion proactive risk management.
• AI & Analytics: Leverage Salesforce Einstein and integrated AI tools to surface actionable insights.

What you’ll bring to the role

You bring deep Salesforce expertise, a passion for process improvement, and a track record of delivering scalable, high-impact solutions within fast-paced, GTM-focused environments. As a strong team player and empathetic business partner, you thrive on collaboration and actively listen to the needs of stakeholders. You’re not just a technical expert—you also understand the “why” behind the business processes you support, and you work with curiosity, humility, and a service-oriented mindset to drive continuous improvement. Your ability to communicate clearly, problem-solve creatively, and adapt in a dynamic environment makes you a key contributor to the success of the broader team.

In the US, the base compensation range for this role is $138,000 - $165,000. Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable) and other benefits listedhere .*Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.

About Grafana Labs: There are more than 20M users of Grafana, the open source visualization tool, around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a NASA launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps more than 3,000 companies -- including Bloomberg, JPMorgan Chase, and eBay -- manage their observability strategies with the Grafana LGTM Stack, which can be run fully managed with Grafana Cloud or self-managed with theGrafana Enterprise Stack , both featuring scalable metrics (Grafana Mimir ), logs (Grafana Loki ), and traces (Grafana Tempo ).

Benefits: For more information about the perks and benefits of working at Grafana, please check out ourcareers page .

About Grafana Labs: There are more than 20M users of Grafana, the open source visualization tool, around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a NASA launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps more than 3,000 companies -- including Bloomberg, JPMorgan Chase, and eBay -- manage their observability strategies with the Grafana LGTM Stack, which can be run fully managed with Grafana Cloud or self-managed with theGrafana Enterprise Stack , both featuring scalable metrics (Grafana Mimir ), logs (Grafana Loki ), and traces (Grafana Tempo ). Benefits: For more information about the perks and benefits of working at Grafana, please check out ourcareers page . Equal Opportunity Employer: At Grafana Labs we’re building a company where a diverse mix of talented people want to come, stay, and do their best work. We know that our company runs on the hard work and the dedication of our passionate and creative employees. If you're excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.

We will recruit, train, compensate and promote regardless of race, religion, color, national origin, gender, disability, age, veteran status, and all the other fascinating characteristics that make us different and unique. We believe that equality and diversity builds a strong organization and we’re working hard to make sure that’s the foundation of our organization as we grow.

For information about how your personal data is used once you’ve applied to a job, check out our privacy policy .

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