Senior GTM & Migration Program Lead

Forcepoint LLC; Town of Texas (WI); On-site; USD 140,000 - 180,000; Full time

Job summary

Forcepoint LLC is seeking an experienced Senior Program Manager to serve as the connective tissue between our Product Management and Go-to-Market teams on complex software migration engagements. You will orchestrate cross-functional alignment and surface risks early to ensure executive visibility into program health and business outcomes.

You’ll work closely with Product and GTM leaders to ensure account qualification, seamless delivery, and customer success, while partnering with Sales, PS, and

Qualifications

• 8+ years of program/engagement management experience in SaaS, professional services, or consulting.
• Ability to manage complex cross-functional initiatives with multiple stakeholders (Product, Services, Finance, Customer Success, Sales).
• Experience tracking and reporting on program health, KPIs, and business outcomes; fluent with PM tools like Tableau, Salesforce, Jira, Smartsheet.
• Strong executive communication; ability to present clear business narratives for C-suite audiences and surface risks without noise.
• Demonstrated ability to anticipate problems, manage ambiguity, and drive resolution across teams without direct authority.
• Experience with software implementations, cloud migrations, or large platform transitions.

Responsibilities

• Own the end-to-end customer journey program from opportunity qualification through post-implementation success.
• Define and document workflows, playbooks, and quality gates that govern customer flow across Sales PS TS CSM.
• Establish KPIs that measure customer flow health across the lifecycle: lead qualification quality, handoff smoothness, PS delivery, value realization, retention.
• Proactively surface cross-functional risks and dependencies; work with stakeholders to develop Mitigation strategies.
• Coordinate with Chief Customer Officer on program progress, timelines, and scope; facilitate executive steering meetings as needed.
• Deploy AI agents to aggregate health data from Jira, Salesforce, PS tracking, Gainsight into unified dashboards; automate status reports.

Skills

Executive communication

Cross-functional collaboration

BI tools experience

Stakeholder management

Problem solving

Education

PMP certification

Tools

Tableau

Salesforce

Jira

Smartsheet

Power BI

Power Automate

Claude

Job description

Forcepoint LLC is seeking an experienced Senior Program Manager to serve as the connective tissue between our Product Management and Go-to-Market teams on complex software migration engagements. You will orchestrate cross-functional alignment and surface risks early to ensure executive visibility into program health and business outcomes.

You’ll work closely with Product and GTM leaders to ensure account qualification, seamless delivery, and customer success, while partnering with Sales, PS, and