Senior GMP Life Sciences Strategic Account Lead

Langham Logistics; Phoenix (AZ); On-site; USD 63,000 - 77,000; Full time

Job summary

Langham Logistics in Phoenix, AZ is seeking a Strategic Account Representative Level 3 to manage the most complex GMP-regulated Life Sciences accounts, including pharmaceutical and biotech customers.

The role requires expert GMP/GDP logistics knowledge, strong cross-functional leadership, and the ability to influence outcomes in fast-paced, regulated environments with high compliance impact.

Qualifications

• Bachelor’s degree in Business, Sales/Marketing or related field preferred.
• 8–10+ years of customer service experience.

Responsibilities

• Own end-to-end relationships for high-profile GMP Life Sciences customers.
• Serve as trusted advisor to customer leadership, aligning operations with regulatory and quality expectations.
• Lead cross-functional resolution of escalated or compliance-driven issues.
• Drive improvements to prevent deviations and improve service.

Education

Bachelor’s degree in Business, Sales/Marketing or related field

8-10+ years of customer service

Tools

WMS

TMS

ERP systems (SAP / S/4HANA)

Job description

Langham Logistics in Phoenix, AZ is seeking a Strategic Account Representative Level 3 to manage the most complex GMP-regulated Life Sciences accounts, including pharmaceutical and biotech customers.

The role requires expert GMP/GDP logistics knowledge, strong cross-functional leadership, and the ability to influence outcomes in fast-paced, regulated environments with high compliance impact.