Senior Gift Operations & CRM Specialist

University of Maryland, Baltimore (UMB); Baltimore (MD); On-site; USD 75,000 - 83,000; Full time

Benefits offered by this job

Pension plan

Paid leave >4 weeks

15 holidays

Personal leave

Sick time

Health insurance

Tuition remission

Flexible work schedule/teleworking

Job summary

The University of Maryland, Baltimore (UMB), Office of Philanthropy, Foundation Board Relations is recruiting a Senior Philanthropy Operations Specialist to support Gift Administration, including gift processing, reporting, and CRM use.

In this role you will optimize workflows, ensure data accuracy, prepare MOUs and communications, and collaborate with campus philanthropy offices to promote compliant processes and timely donor reporting.

Qualifications

• Four years of progressive philanthropic experience with at least two years in data maintenance, donor support and stewardship, gift administration, or advancement services.
• Bachelor's degree required.
• Strong knowledge of donor CRM and gift-processing functionality; able to troubleshoot and optimize system use.

Responsibilities

• Provide day-to-day support for gift processing and reporting, including processing gifts and pledges in the donor CRM, reconciling bank deposits, gift receipting, and related Gift Administration tasks.
• Draft Memoranda of Understanding (MOU) and track status to completion.
• Prepare and distribute donor communications in a timely manner.
• Develop relationships with campus Philanthropy offices to communicate gift administration policies.
• Review workflows for compliance and efficiency, identify improvements, and assist with system enhancements.
• Prepare daily bank deposits and ensure data accuracy for posting; follow donors' instructions and document allocations.
• Create routine fundraising and campaign reports and ad hoc management reports.
• Perform other duties as assigned.

Skills

Gift processing

Donor CRM

Data maintenance

Reporting

Communication

Education

Bachelor's degree

Tools

Donor CRM

Job description

The University of Maryland, Baltimore (UMB), Office of Philanthropy, Foundation Board Relations is recruiting a Senior Philanthropy Operations Specialist to support Gift Administration, including gift processing, reporting, and CRM use.

In this role you will optimize workflows, ensure data accuracy, prepare MOUs and communications, and collaborate with campus philanthropy offices to promote compliant processes and timely donor reporting.