Senior Genesys Cloud Engineer - Hybrid, Stock Options

Dormont Manufacturing Co

Phoenix (AZ)

Hybrid

USD 90,000 - 120,000

Full time

14 days+

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Benefits offered by this job

Competitive salary and stock option plan

100% paid medical, dental and vision insurance

Flexible PTO

Paid parental leave

Job summary

Dormont Manufacturing Co is seeking a Genesys Engineer in Phoenix, Arizona, to support critical contact center technologies. This hybrid role involves collaboration with business and technology teams to enhance our Genesys Cloud platform and improve customer service operations.

The ideal candidate will have hands-on experience with Genesys Cloud solutions, excellent communication skills, and the ability to manage multiple priorities in a fast-paced environment.

We offer competitive salary, comprehensive benefits, and opportunities for professional growth.

Qualifications

5+ years of experience supporting and implementing Contact Center technologies.
Hands-on experience with Genesys Cloud and contact center environments.
Strong analytical, troubleshooting, and problem-solving skills.

Responsibilities

Design, implement, and support contact center solutions on the Genesys Cloud platform.
Lead projects critical to the growth of our contact center environment.
Troubleshoot and resolve platform issues while minimizing operational disruption.

Skills

Genesys Cloud

Customer service operations

Contact Center technologies

Communication skills

Analytical skills

Tools

Genesys Cloud

API-driven CRM platforms

Job description

The ideal candidate will have hands-on experience with Genesys Cloud solutions, excellent communication skills, and the ability to manage multiple priorities in a fast-paced environment.

We offer competitive salary, comprehensive benefits, and opportunities for professional growth.

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