Senior Generator Applications & Technical Support Engineer

Energy Management Corporation; Salt Lake City (UT); On-site; USD 100,000 - 135,000; Full time

Job summary

Energy Management Corporation is seeking an experienced Generator Applications & Technical Support Specialist to join our engineering team and work closely with our Customer Experience group in Salt Lake City, Utah.

This role is designed for a seasoned generator professional transitioning from field work into an inside technical position to solve problems, support customers, and develop complete generator solutions.

Qualifications

• Significant hands-on experience with commercial or industrial generator systems.
• Strong knowledge of generator operation, troubleshooting, applications, and system components.
• Ability to interpret electrical drawings, specifications, load information, and equipment documentation.
• Experience sizing and selecting generators for a variety of operating conditions and electrical loads.
• Working knowledge of automatic transfer switches, generator controls, switchgear, and associated electrical equipment.
• Strong troubleshooting and problem-solving abilities.
• Ability to communicate technical information clearly to customers, technicians, sales personnel, and other team members.
• Comfortable working in a customer-facing technical support environment.
• Strong organizational skills with the ability to support multiple projects and customer needs simultaneously.

Responsibilities

• Review project specifications, electrical drawings, load schedules, and customer requirements to determine appropriate generator solutions.
• Size and select generators based on running and connected loads, motor-starting requirements, load steps, and ambient conditions.
• Design and support complete generator systems incorporating generators, automatic transfer switches, switchgear, controls, paralleling equipment, and related components.
• Evaluate challenging electrical loads, including VFDs, UPS systems, and other nonlinear loads, and understand their impact on generator sizing and system performance.
• Develop generator equipment quotations based on project requirements and customer needs.
• Define equipment scope and identify appropriate generator system components.
• Prepare pricing and identify project-specific exceptions or technical considerations.
• Clearly explain recommended solutions to customers, sales personnel, and internal teams.
• Provide technical support for generator and parts sales opportunities.
• Serve as a second-level technical resource for generator field service and customer support.
• Assist field technicians with troubleshooting complex generator issues.
• Help identify required service parts, replacement components, and appropriate technical solutions.
• Use practical field experience to diagnose problems and provide implementable solutions.
• Support customers and internal teams with generator application, service, and parts questions.
• Work closely with sales, engineering, customer experience, service technicians, manufacturers, and customers throughout the project lifecycle.
• Coordinate technical requirements during equipment selection, quotation, submittals, delivery, startup, and troubleshooting.
• Review application requirements and communicate potential technical concerns before equipment is ordered or installed.
• Assist in resolving application or equipment issues that arise during project execution.
• Bridge communication between customers, field personnel, sales, and engineering.

Skills

Generator systems

Electrical drawings

Generator sizing

Troubleshooting

Customer communication

Field experience

Paralleling systems

Switchgear & ATS

Job description

Energy Management Corporation is seeking an experienced Generator Applications & Technical Support Specialist to join our engineering team and work closely with our Customer Experience group in Salt Lake City, Utah.

This role is designed for a seasoned generator professional transitioning from field work into an inside technical position to solve problems, support customers, and develop complete generator solutions.