Senior Generative AI Systems Engineer

ServiceNow; Mountain View (CA); Presencial; USD 176.000 - 308.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health plans

401(k) Plan

ESPP

Matching donations

Flexible time away

Family leave

Descripción de la vacante

ServiceNow is seeking engineers to scale and optimize a cutting-edge Generative AI product for enterprise users. You will work on the Conversation Engine, applying abstraction, scalability, and optimization to a probabilistic, generative conversational system at the core of Moveworks AI solutions.

You will collaborate with ML and application engineers, design scalable APIs, and build end-to-end infrastructure with robust logging, monitoring, and performance tuning to support hundreds of millions

Formación

• Strong foundation in computer science and scalable software systems.
• Experience designing clean, modular APIs and championing best practices.
• Proven ability to trace, log, and measure performance to reduce latency.
• Ability to research new requirements and deliver innovative solutions quickly.
• Excellent communication across product, ML, and engineering teams.
• Degree in CS or related field required; 5+ years building large-scale systems.

Responsabilidades

• Build and scale a broad product infra with user-friendly interfaces for engineers.
• Create scalable API abstractions supporting multiple chat clients.
• Optimize dialog engine for multilingual, low-latency performance.
• Advocate coding excellence, robust design, and reliability.
• Provide observability through logging, tracing, and metrics tooling.
• Collaborate with ML, app engineering, product, and support teams.

Conocimientos

Scalable systems design

API design

Performance optimization

Troubleshooting latency

Cross-functional collaboration

Educación

Bachelor's degree in Computer Science or related field

Descripción del empleo

ServiceNow is seeking engineers to scale and optimize a cutting-edge Generative AI product for enterprise users. You will work on the Conversation Engine, applying abstraction, scalability, and optimization to a probabilistic, generative conversational system at the core of Moveworks AI solutions.

You will collaborate with ML and application engineers, design scalable APIs, and build end-to-end infrastructure with robust logging, monitoring, and performance tuning to support hundreds of millions