Senior General Manager

Eat’n Park Restaurants; Waterville (ME); On-site; USD 90,000 - 126,000; Full time

Job summary

A leading company in the dining service industry is seeking a Senior General Manager to oversee operations in a high-volume environment. This role involves managing budgets, ensuring quality service, and developing a strong management team. Ideal candidates will have extensive experience in food service management, particularly in higher education settings. Join a team that values culinary excellence and customer satisfaction while enjoying benefits like free meals and development opportunities.

Benefits

FREE meal during your shift

20% discount on food purchases

Paid time off

Access to continuous development

Eligibility for 401k, vision, dental, and medical plans

Qualifications

• 15 years of professional experience with 8 years in leadership in food service management.
• Proven experience in financial management and developing management talent.

Responsibilities

• Oversees all activities and systems of the dining service department.
• Responsible for budget development, revenue innovation, and client relations.

Skills

Leadership

Communication

Interpersonal Skills

Education

Bachelor’s or Associate’s Degree in Culinary, Hospitality Management, Business

Tools

Microsoft software programs

Job description

Parkhurst Dining is a family-owned and operated company that provides culinary, dining and catering services to over 80 organizations and universities. We believe that food is best when made from scratch with locally sourced ingredients, prepared with heart, & served with a smile. This culinary experience is uniquely and authentically Parkhurst. If you’ve been searching for a place where you can do what you love, love what you do and have room to grow, consider joining our team! Parkhurst Dining is part of Eat’n Park Hospitality Group, a regional portfolio of foodservice concepts serving 50 million guests annually in its restaurants, on college and corporate campuses and in every state through our online store.

JOB SUMMARY

The senior general manager is the senior leader of the dining service department who is responsible for planning, organizing, directing, and overseeing all activities and systems of a department whose managed volume is between $7.1 – $10M dollars annually. This position is the top owner of the client for their assigned unit. This is the senior leader of the unit who is responsible for planning, organizing, directing, and overseeing all activities and systems of a client. The senior general manager ensures that Parkhurst standards of quality, service, and cleanliness are being met. This individual is responsible for budget development and compliance, revenue innovation, sanitation, safety, regulatory compliance, menu development, preparation and service of food, and department staffing. This leader functions as the key liaison with the client and is expected to make changes as needed to improve services, increase efficiency, manage costs, and meet client requirements. This position monitors the dining operations to ensure exceptional culinary experiences for customers, clients, and guests. The senior general manager is responsible for developing, coaching, and inspiring the management team to achieve department goals. This role also owns hourly recruiting and retention for their unit and partners with their DM on management staffing and retention.

ESSENTIAL FUNCTIONS

Client, Customer and Guest Relations:

• Proactively addresses customer and client needs to enhance satisfaction and retention; responds to client and customer needs in a timely manner.
• Develops meaningful relationship with primary client contact and other key client personnel.
• Supports Parkhurst to client and keeps client informed on unit and Parkhurst activities/accomplishments.
• Works through management team members to meet client needs.
• Models the Smile Plus hospitality imperatives.
• Coordinates dining services with other departments and develops positive relationships.

Financial Results:

• Develops budgets for operations and capital equipment needs; works within budget to meet goals.
• Meets sales goals and continually looks for opportunities for revenue enhancements.
• Understands contract and ensures both client and company are in compliance with contract terms.
• Reviews financial data and makes appropriate operational adjustments in a timely manner.

Qualifications:

• Fifteen years of professional experience with eight or more years of experience in a leadership position in food service management, preferably within the higher education and/or business dining environment.
• Bachelor’s or Associate’s Degree in Culinary, Hospitality Management, Business, or related field.
• Proven experience in financial management and controls is essential.
• Proven experience in developing management talent and building strong management teams
• Comprehensive knowledge of food service systems and administration.
• Excellent interpersonal, communication and leadership skills.
• Proficient in Microsoft software programs.

Benefits:

• FREE meal during your shift.
• 20% discount on any food purchase at Eat’n Park, Hello Bistro, The Porch, and Parkhurst Dining.
• Paid time off.
• Access to continuous development with Smile Universe.
• Eligibility for 401k, vision, dental, and medical plans.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Eat’n Park Hospitality Group provides equal employment opportunities to all team members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

The annual salary for this position ranges from $90,960 to $125,070, based on experience.