Senior General Manager

Jones Lang LaSalle Incorporated; San Francisco (CA); On-site; USD 175,000 - 210,000; Full time

Benefits offered by this job

401(k) with match

Medical, Dental & Vision

Paid parental leave

Paid Time Off

Early access to earned wages

Job summary

Jones Lang LaSalle Incorporated in San Francisco is seeking a Senior General Manager to lead the Office Property Management portfolio and deliver exceptional client service. You will drive financial planning, oversee TI projects, and mentor a high‑performing team dedicated to delivering best‑in‑class property management.

The role requires a decade of property management experience, California licensing, and strong communication.

Qualifications

• Bachelor’s degree required; advanced degree desirable.
• Minimum ten years of commercial property management experience with office properties.
• Strong financial acumen with budgets, CAM reconciliations and related reports.
• Familiar with building systems, lease negotiation and administration.
• Must have at least five years of management experience and a California Real Estate license within six months.

Responsibilities

• Lead the office portfolio, ensuring client and tenant satisfaction and superior service.
• Prepare budgets, financial reports, and manage TI and capital improvement projects.
• Develop staff and communicate effectively with owners, tenants and vendors.
• Create strategic, collaborative solutions and foster an inclusive, high‑performing culture.
• Build and maintain strong relationships across all levels of the organization and with external clients.

Skills

Leadership

Financial acumen

Communication

Technology literacy

Relationship building

Education

Bachelor’s degree

Advanced degree

Tools

Yardi

Kardin

MRI

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

About JLL – We’re JLL. We’re a professional services and investment management firm specializing in real estate. As a Fortune 500 company, we help real estate owners, occupiers and investors achieve their business ambitions. If you’re looking to step up your career, JLL is the perfect professional home. With us, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action, and work on game-changing real estate initiatives. You’ll also make long‑lasting professional connections and be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions—join us at JLL!

Job Title

Senior General Manager – Office Property Management (SGM)

Team Priorities

• Providing an experiential approach which guides a differentiated property management experience, resulting in better care and better business
• Support the exponential growth of our business by providing people integration and synergy
• Develop our people for bigger and better roles
• Supporting ambitions beyond the workplace
• Applying new technology and data to drive change

What this job involves

Managing industry‑changing properties. As the Sr. General Manager (SGM), you will provide leadership to your team and outstanding customer service to your clients while managing an office portfolio. You are responsible for all aspects of client and tenant satisfaction.

As the lead professional, you will also be responsible for preparing budgets and financial reports, managing TI and/or capital improvement projects, and developing your staff. You will be an excellent communicator (both written and verbal) to both building owners and tenants to ensure an ongoing, successful relationship.

Creating strategic and collaborative solutions. You are an individual who sees the big picture, acts decisively and focuses on creating an energized and collaborative environment. As a General Manager, you will contribute to the establishment and refinement of work quality, cultural initiatives and best practices to drive results as a team. You will also contribute to developing successful, diverse teams through inclusive and thoughtful means of communication.

Embracing the human side of the business. You are people‑focused, seeking out and understanding the needs, perspectives and motivations of clients and team members alike. Your ability to communicate well and manage client, tenant and vendor relationships will allow for seamless conflict resolution and client retention.

Qualifications and Experience

• Bachelor’s degree required and advanced degree a plus
• Minimum of ten (10) years of commercial property management experience including recent experience managing office property
• Must have strong financial acumen and experience preparing budgets, CAM reconciliations, and other types of related financial reports
• Familiarity with building systems, lease negotiation, documentation and administration
• Must have at least five (5) years of management experience
• California Real Estate license required within the first six months of employment
• Experience using a property management accounting platform, such as Yardi, Kardin or MRI is required
• Relationship builder – Both verbal and written communication skills are vital, and, of course, you’ll be good at establishing relationships with all levels of the organization & external clients.
• Tech minded – You must demonstrate proficiency in the use and application of technology tools and continually seek opportunities to develop your skillset.
• An achiever – You’ll have a proven track record of results as we’ll expect you to act decisively, think big, and manage your time to meet deadlines in a fast‑paced, high volume environment.
• Most importantly, you’ll want to contribute to a diverse, supportive, and talented team

Salary

Expected compensation for this position: 175,000.00 – 210,000.00 USD per year. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location

On‑site – San Francisco, CA

Benefits

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.

If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation.

Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job‑related convictions will be considered and will not automatically disqualify the candidate.

California Residents only. If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information.

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

JLL is a leading global commercial real estate and investment management company. For further information, visit jll.com.